Converse - Relationship Specialist 1 - Full time - Onsite (WY)

About the role

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. The RS I position exists in branches with a cash operation. Under general supervision, the RS I performs a wide variety of duties relating to member transactions, ensures member transactions are processed accurately and timely, and supports Credit Union member service objectives. A sign-on bonus is available for eligible external applicants.

Responsibilities

• Performs various member transactions including receiving and disbursing funds, posting deposits and loan/VISA payments, making account transfers, issuing money orders, making cash advances, and processing all types of withdrawals.
• Opens savings, checking, money market, and certificate of deposit accounts (excluding trust and IRA accounts).
• Processes plastic card services such as issuing temporary cards, re-pinning existing cards, and ordering new cards.
• Performs account maintenance including change of address and name changes.
• Recommends and cross-sells products and services (e.g., Investment Services, First Mortgages, Autoland auto loans) with each member transaction.
• Balances daily cash drawer and may assist with daily balancing.
• Completes compliance training and other required training.
• Maintains confidentiality of member and sensitive information.
• Represents the Credit Union in a positive and professional manner.
• Supports continuous improvement activities.
• Performs other related duties as assigned.

Qualifications

• 1 year of related branch operations experience.
• Knowledge of BSA, Regulation CC, D, E, and other pertinent regulations.
• Comprehensive knowledge of all deposit account products and services.
• Basic knowledge of applicable Federal, State, and NCUA regulations.
• Demonstrated ability to follow written and verbal instructions.
• Basic math skills to compute interest on savings, loans, and certificates.
• Proficient in operating office machines (copier, 10-key, PC) and Microsoft applications (Outlook, Word, Excel).
• Knowledge of Internet/Intranet and SharePoint.
• Good verbal/written communication, problem-solving, member service, and organizational skills.
• Attention to detail and professional demeanor.
• Capable of working under pressure and with frequent interruptions.
• Successful completion of all compliance-related coursework and NMLS registration.
• High School diploma or equivalent.

Pay

Pay scale by geographic work location (base pay offered will vary depending on internal equity, candidate’s region, job-related knowledge, skills, and experience):

Wyoming: Min $17.23 - Mid $21.54 - Max $25.85

Benefits

• Medical, Dental, and Vision coverage.
• Life Insurance.
• Flexible Spending Account.
• 401(k) Matching.
• Paid Time Off.
• Training Provided.
• Tuition Reimbursement.