Conversational AI Designer
for section headings, - for lists,
for prose.
We need to preserve all substantive information; do not invent or summarize away detail.
We need to convert lists into
- . The posting has many comma-separated items; we need to turn them into list items.
We must be careful to not lose any detail.
Let's extract content.
**About the role** (Position Summary):
"Do you want to be part of a collaborative User Experience and Conversational AI team helping to shape the future of consumer experience? As a Conversational AI Designer, you will help design and build omnichannel conversational experiences for our digital customers, including interactions for intelligent virtual assistants and chatbots. In this role, you will contribute to conversational design work under the guidance of senior designers while partnering with product, technology, research, and business teams to deliver clear, useful, and customer-centered experiences."
That's the summary. We'll put in
.
**Responsibilities** (You will ...):
List:
- Create conversational dialog designs, prompts, scripts, and interaction flows for human-machine conversations with guidance from senior design partners
- Work closely with product teams and business partners to support the planning, design, optimization, and delivery of virtual assistants in an agile development environment
- Partner with developers and technology teams by applying a working understanding of conversational AI platforms, design requirements, and implementation constraints
- Apply user-centered design methods to iterate through concepts that can be tested and validated with users
- Use data, analytics, and user feedback to inform design recommendations and improve conversational experiences
- Apply human-centered design approaches to frame problems, identify patterns, explore opportunities, and visualize possible solutions
- Collaborate within product teams to assess opportunities, constraints, and features while advocating for the end user and balancing business and technology needs
- Partner with researchers, product owners, and senior designers to participate in user research, testing, and metrics analysis that informs decisions and design improvements
- Continue building your knowledge of conversational AI, UX practices, information architecture, research methods, and platform capabilities, and apply that learning to assigned design work
- Support the measurement of design solutions by helping capture and interpret qualitative and quantitative data that informs experience improvements
That's all from the "You will" paragraph.
**Requirements** (You have Required:):
List:
- Three or more (3+) years of previous experience as a Conversational Designer or Experience Designer of AI tools/platforms
- One or more (1+) years of professional experience working with chatbots, agents, virtual assistants, voice assistants, or similar digital self-service experiences
- Experience with to IVR, speech recognition, or other multimodal conversational channels is a plus (note: phrase "Experience with to IVR" seems typo; we keep as is)
- Knowledge of conversational AI technologies and dataset elements, including LLM, NLU, NLP, ML, utterances, prompts, intents, entities, and annotations
- Experience with Generative AI technologies, large language models, prompt design, and emerging AI capabilities
- Comfortable with working with complex data sets and working with APIs
- Experience with, conversational AI and digital assistant platforms such as Sierra, Google Dialogflow, IBM Watson, Rasa, Kore.ai, Salesforce Agentforce, Microsoft Copilot Studio or similar tools
- Ability to use design and documentation tools including Voiceflow, Adobe Suite, Figma, diagramming apps, Microsoft 365 suite, and Jira
- Knowledge for applying omnichannel design practices and customer touchpoints including websites, mobile apps, IVR/telephony, SMS, Apple iOS, Google Android, and voice assistant devices
- Experience working in Agile teams and collaborating within iterative product development environments
- Familiarity with Design Thinking methodology
- A background in user experience design, customer service, content management, brand and marketing, product design, UX writing, or NLP data science
Note: Some items have weird punctuation; we keep them as is.
**Qualifications** (maybe combine "You are A Conversational AI Designer..." and "To be successful in this role, you will demonstrate..."):
Paragraphs:
"You are A Conversational AI Designer with related, applicable experience in designing conversational AI assistants, AI agents, chatbots, and/or digital self-service experiences for customer-facing journeys."
"We expect to see your passion for creating engaging and intuitive customer experiences, along with your ability to simplify complex topics into clear conversational interactions."
"To be successful in this role, you will demonstrate a solid understanding of user experience practices and conversational design principles, with the ability to apply those principles to real customer problems."
"You can work effectively with cross-functional partners to support the development and improvement of data-driven and AI-enabled digital assistants across products and services."
"You should be comfortable communicating ideas clearly, asking thoughtful questions, taking feedback, and managing assigned design work with appropriate guidance."
We could treat these as Qualifications.
**Skills**: maybe the list of tools and technologies already covered in Requirements; but we could separate: maybe the "Experience with conversational AI and digital assistant platforms such as..." and "Ability to use design and documentation tools including..." and "Knowledge for applying omnichannel design practices..." could be Skills. However we already put them in Requirements. To avoid duplication, we need to decide where each piece goes. The instruction: preserve ALL substantive information; do not invent or summarize away detail. We can allocate sections logically but must not duplicate content. So we need to split the content between sections without duplication.
We have many items that could be considered Requirements (experience, years). Others could be Skills (tools, platforms). Qualifications could be the soft skills and understanding.
Let's define:
- About the role: Position Summary paragraph.
- Responsibilities: the "You will" list.
- Requirements: the mandatory experience years (3+ years as Conversational Designer, 1+ years with chatbots etc.) plus maybe the background background? Actually background could be qualification.
But we need to keep all info. Let's list all distinct bullet-like items from the posting:
From "You have Required:" block:
1. Three or more (3+) years of previous experience as a Conversational Designer or Experience Designer of AI tools/platforms
2. One or more (1+) years of professional experience working with chatbots, agents, virtual assistants, voice assistants, or similar digital self-service experiences
3. Experience with to IVR, speech recognition, or other multimodal conversational channels is a plus
4. Knowledge of conversational AI technologies and dataset elements, including LLM, NLU, NLP, ML, utterances, prompts, intents, entities, and annotations
5. Experience with Generative AI technologies, large language models, prompt design, and emerging AI capabilities
6. Comfortable with working with complex data sets and working with APIs
7. Experience with, conversational AI and digital assistant platforms such as Sierra, Google Dialogflow, IBM Watson, Rasa, Kore.ai, Salesforce Agentforce, Microsoft Copilot Studio or similar tools
8. Ability to use design and documentation tools including Voiceflow, Adobe Suite, Figma, diagramming apps, Microsoft 365 suite, and Jira
9. Knowledge for applying omnichannel design practices and customer touchpoints including websites, mobile apps, IVR/telephony, SMS, Apple iOS, Google Android, and voice assistant devices
10. Experience working in Agile teams and collaborating within iterative product development environments
11. Familiarity with Design Thinking methodology
12. A background in user experience design, customer service, content management, brand and marketing, product design, UX writing, or NLP data science
Now the "You are..." and "To be successful..." paragraphs:
13. You are A Conversational AI Designer with related, applicable experience in designing conversational AI assistants, AI agents, chatbots, and/or digital self-service experiences for customer-facing journeys.
14. We expect to see your passion for creating engaging and intuitive customer experiences, along with your ability to simplify complex topics into clear conversational interactions.
15. To
for prose. We need to preserve all substantive information; do not invent or summarize away detail. We need to convert lists into
- . The posting has many comma-separated items; we need to turn them into list items.
We must be careful to not lose any detail.
Let's extract content.
**About the role** (Position Summary):
"Do you want to be part of a collaborative User Experience and Conversational AI team helping to shape the future of consumer experience? As a Conversational AI Designer, you will help design and build omnichannel conversational experiences for our digital customers, including interactions for intelligent virtual assistants and chatbots. In this role, you will contribute to conversational design work under the guidance of senior designers while partnering with product, technology, research, and business teams to deliver clear, useful, and customer-centered experiences."
That's the summary. We'll put in
. **Responsibilities** (You will ...): List: - Create conversational dialog designs, prompts, scripts, and interaction flows for human-machine conversations with guidance from senior design partners - Work closely with product teams and business partners to support the planning, design, optimization, and delivery of virtual assistants in an agile development environment - Partner with developers and technology teams by applying a working understanding of conversational AI platforms, design requirements, and implementation constraints - Apply user-centered design methods to iterate through concepts that can be tested and validated with users - Use data, analytics, and user feedback to inform design recommendations and improve conversational experiences - Apply human-centered design approaches to frame problems, identify patterns, explore opportunities, and visualize possible solutions - Collaborate within product teams to assess opportunities, constraints, and features while advocating for the end user and balancing business and technology needs - Partner with researchers, product owners, and senior designers to participate in user research, testing, and metrics analysis that informs decisions and design improvements - Continue building your knowledge of conversational AI, UX practices, information architecture, research methods, and platform capabilities, and apply that learning to assigned design work - Support the measurement of design solutions by helping capture and interpret qualitative and quantitative data that informs experience improvements That's all from the "You will" paragraph. **Requirements** (You have Required:): List: - Three or more (3+) years of previous experience as a Conversational Designer or Experience Designer of AI tools/platforms - One or more (1+) years of professional experience working with chatbots, agents, virtual assistants, voice assistants, or similar digital self-service experiences - Experience with to IVR, speech recognition, or other multimodal conversational channels is a plus (note: phrase "Experience with to IVR" seems typo; we keep as is) - Knowledge of conversational AI technologies and dataset elements, including LLM, NLU, NLP, ML, utterances, prompts, intents, entities, and annotations - Experience with Generative AI technologies, large language models, prompt design, and emerging AI capabilities - Comfortable with working with complex data sets and working with APIs - Experience with, conversational AI and digital assistant platforms such as Sierra, Google Dialogflow, IBM Watson, Rasa, Kore.ai, Salesforce Agentforce, Microsoft Copilot Studio or similar tools - Ability to use design and documentation tools including Voiceflow, Adobe Suite, Figma, diagramming apps, Microsoft 365 suite, and Jira - Knowledge for applying omnichannel design practices and customer touchpoints including websites, mobile apps, IVR/telephony, SMS, Apple iOS, Google Android, and voice assistant devices - Experience working in Agile teams and collaborating within iterative product development environments - Familiarity with Design Thinking methodology - A background in user experience design, customer service, content management, brand and marketing, product design, UX writing, or NLP data science Note: Some items have weird punctuation; we keep them as is. **Qualifications** (maybe combine "You are A Conversational AI Designer..." and "To be successful in this role, you will demonstrate..."): Paragraphs: "You are A Conversational AI Designer with related, applicable experience in designing conversational AI assistants, AI agents, chatbots, and/or digital self-service experiences for customer-facing journeys." "We expect to see your passion for creating engaging and intuitive customer experiences, along with your ability to simplify complex topics into clear conversational interactions." "To be successful in this role, you will demonstrate a solid understanding of user experience practices and conversational design principles, with the ability to apply those principles to real customer problems." "You can work effectively with cross-functional partners to support the development and improvement of data-driven and AI-enabled digital assistants across products and services." "You should be comfortable communicating ideas clearly, asking thoughtful questions, taking feedback, and managing assigned design work with appropriate guidance." We could treat these as Qualifications. **Skills**: maybe the list of tools and technologies already covered in Requirements; but we could separate: maybe the "Experience with conversational AI and digital assistant platforms such as..." and "Ability to use design and documentation tools including..." and "Knowledge for applying omnichannel design practices..." could be Skills. However we already put them in Requirements. To avoid duplication, we need to decide where each piece goes. The instruction: preserve ALL substantive information; do not invent or summarize away detail. We can allocate sections logically but must not duplicate content. So we need to split the content between sections without duplication. We have many items that could be considered Requirements (experience, years). Others could be Skills (tools, platforms). Qualifications could be the soft skills and understanding. Let's define: - About the role: Position Summary paragraph. - Responsibilities: the "You will" list. - Requirements: the mandatory experience years (3+ years as Conversational Designer, 1+ years with chatbots etc.) plus maybe the background background? Actually background could be qualification. But we need to keep all info. Let's list all distinct bullet-like items from the posting: From "You have Required:" block: 1. Three or more (3+) years of previous experience as a Conversational Designer or Experience Designer of AI tools/platforms 2. One or more (1+) years of professional experience working with chatbots, agents, virtual assistants, voice assistants, or similar digital self-service experiences 3. Experience with to IVR, speech recognition, or other multimodal conversational channels is a plus 4. Knowledge of conversational AI technologies and dataset elements, including LLM, NLU, NLP, ML, utterances, prompts, intents, entities, and annotations 5. Experience with Generative AI technologies, large language models, prompt design, and emerging AI capabilities 6. Comfortable with working with complex data sets and working with APIs 7. Experience with, conversational AI and digital assistant platforms such as Sierra, Google Dialogflow, IBM Watson, Rasa, Kore.ai, Salesforce Agentforce, Microsoft Copilot Studio or similar tools 8. Ability to use design and documentation tools including Voiceflow, Adobe Suite, Figma, diagramming apps, Microsoft 365 suite, and Jira 9. Knowledge for applying omnichannel design practices and customer touchpoints including websites, mobile apps, IVR/telephony, SMS, Apple iOS, Google Android, and voice assistant devices 10. Experience working in Agile teams and collaborating within iterative product development environments 11. Familiarity with Design Thinking methodology 12. A background in user experience design, customer service, content management, brand and marketing, product design, UX writing, or NLP data science Now the "You are..." and "To be successful..." paragraphs: 13. You are A Conversational AI Designer with related, applicable experience in designing conversational AI assistants, AI agents, chatbots, and/or digital self-service experiences for customer-facing journeys. 14. We expect to see your passion for creating engaging and intuitive customer experiences, along with your ability to simplify complex topics into clear conversational interactions. 15. To