Conversational AI Architect-Telecom Customer Retention Agent
BALIN TECHNOLOGIES LLC · Charlotte, NC · 2 days ago
Art & CreativeFull-time
About the Role
Architect and design a customer retention conversational agent on Google CXAS, defining guardrails, escalation protocols, disconnect-reason detection, promotional offer recommendations, quality controls, reusable configurations, and context designs, while leading an offshore pod alongside an onsite BA.
Primary Skills
- Google CXAS / Contact Centre AI (Dialogflow CX, Agent Assist)
- Conversational AI / agent design
- Guardrails & escalation flow design
- Prompt/context engineering
- Telecom domain (retention, churn, offers)
Secondary Skills
- Solution architecture
- BA collaboration & requirement translation
- Quality control/testing frameworks
- Reusable configuration design
- GCP services
- Integration with vendor-managed business systems