Conversational AI and Agentic AI - Manager

PwC · Boston, MA · 2 wk ago

Management$99k–$232k/yrFull-time

The Opportunity

As a Conversational AI and Agentic AI - Manager, you will lead the charge in developing innovative user interaction solutions within our Advisory practice. You will be at the forefront of software and product innovation, driving the creation of cutting-edge AI solutions that enhance user experiences and meet client needs. This role involves collaborating with multidisciplinary teams to design, develop, and implement AI-driven products that align with our clients' strategic objectives.

In this role at PwC, you will have the opportunity to work within our Advisory practice, focusing on the intersection of data, analytics, and AI. You will be responsible for identifying opportunities to enhance client service and drive business success, all while upholding our firm's values and contributing to broader business strategies.

Responsibilities

Leading the development and implementation of AI-powered contact center solutions to enhance customer interactions
Managing and guiding teams in the strategic planning and execution of user interaction engineering projects
Utilizing AngularJS frameworks to create dynamic and responsive user interfaces
Conducting usability testing and user research to inform design decisions and improve user experience
Collaborating with stakeholders to gather functional requirements and translate them into technical specifications
Developing and customizing product designs to meet specific client needs and industry standards
Applying human-centered design principles to validate accessibility and usability across digital platforms
Analyzing industry trends to identify opportunities for innovation and improvement in AI and user interaction technologies
Coaching and mentoring junior staff to foster professional growth and enhance team performance
Building and maintaining strong relationships with clients to deliver exceptional service and support

What You Must Have

At least a Bachelor's degree
At least 5 years of experience

What Sets You Apart

Experience with AngularJS for UI development
Proficiency in HTML5 for web design
Utilizing Figma for UI design and prototyping
Conducting usability testing to enhance user experience
Developing customer experience strategies for contact centers
Implementing AI-powered solutions like Dialogflow and Amazon Lex
Leading teams in human-centered design projects

Pay

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

Benefits

PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance.

Equal Opportunity Employer

PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

H-1B Lottery Policy

PwC currently is not hiring experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth here.

Explore the job location and see where you'll be working.

To view a map of the job locations, please visit the following link: https://pwc.to/job-location-map.