Convenience Store Sales Associate - Franchise

About the role

The successful candidate will be responsible for managing customer relationships, providing technical support, and ensuring high levels of customer satisfaction.

Responsibilities

• Manage customer interactions through phone, email, and in-person visits
• Diagnose and resolve technical issues related to products/services
• Collaborate with cross-functional teams to improve product/service offerings
• Train and mentor new team members

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 2+ years of experience in technical support or customer service
• Strong problem-solving and communication skills
• Ability to work independently and manage multiple tasks simultaneously

Qualifications

• Proficiency in relevant software tools and technologies
• Experience with CRM systems
• Excellent written and verbal communication skills

Skills

• Technical expertise
• Customer service orientation
• Team player

Benefits

Comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

$50,000 - $60,000 annually based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate customer needs.