CONVENIENCE STORE MANAGEMENT

About the role

The C-Store Manager oversees and coordinates activities of workers engaged in various retail operations including cash and credit card payments, record-keeping, and inventory management. This role involves direct supervision of employees, ensuring compliance with policies and procedures, and managing cash transactions.

Responsibilities

• Directly supervises employees in the Convenience Store
• Carry out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws
• Maintain inventory, balance daily sales, balance all cash registers per shift
• Interview, hire, and train employees
• Plan, assign, and direct work
• Appraise performance, reward and discipline employees
• Address complaints and resolve problems
• Train and develop all new hires
• Verify cashiers daily paperwork to ensure balancing of each shift
• Make deposits to bank in a timely manner to ensure accuracy of daily sales reports
• Make change for cashiers as needed
• Ensure open/close of shifts are done in a timely manner according to policy
• Maintain inventory control
• Check all vendors deliveries to ensure invoice is correct
• Record daily transaction amounts from cash register to balance drawer
• Bags merchandise, issues receipts, and redeems promotional coupons
• Review price sheets to note price accuracy and changes on gas, deli, beer, liquor, or tobacco and all sale items
• Record prices and departments in an accurate manner on the register to ensure taxable items and totals are correct
• Stock and clean shelves, and mark prices on items
• Collect cash, check, or charge payment from customer, make change for cash transactions
• Count money in cash drawer at beginning and end of work shift to ensure money balances with sales
• Use the register to swipe all identification to sell tobacco, beer, liquor and lottery tickets to ensure of legal age to purchase
• Promote and ensure customer satisfaction on all purchases
• Greet all customers as they enter the store
• Maintain a positive attitude to ensure productive team work
• Perform cashiering and other clerical duties to relieve subordinates during breaks and busy periods
• Reconcile cash register totals with cash and receipts in register to verify accuracy of transactions
• Allocate and balance operating funds to cashiering stations
• Total and summarize funds received, balances and prepares bank deposit slip
• Determine work procedures, prepare work schedules, and expedites workflow
• Issue written and oral instructions
• Enforce disciplinary action where needed in a timely manner
• Evaluate employees according to company policy
• Assign duties and examine work for exactness, neatness, and conformance to policies and procedures
• Studies and standardizes procedures to improve efficiency of cashiers
• Maintain harmony among workers and resolves grievances
• Adjusts any errors and addresses complaints in a timely manner
• Count money in cash drawer at beginning and end of work shift to ensure money balances with sales
• Record daily transaction amounts from cash register to balance drawer
• Bags merchandise, issues receipts, and redeems promotional coupons
• Review price sheets to note price accuracy and changes on gas, deli, beer, liquor, or tobacco and all sale items
• Record prices and departments in an accurate manner on the register to ensure taxable items and totals are correct
• Stock and clean shelves, and mark prices on items
• Use the register to swipe all identification to sell tobacco, beer, liquor and lottery tickets to ensure of legal age to purchase
• Promote and ensure customer satisfaction on all purchases
• Greet all customers as they enter the store

Qualifications

• High school diploma or GED
• One to three months related experience and/or training, or equivalent combination of education and experience
• Ability to read and comprehend the English language for simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Ability to use cash register, 10-key calculator, count money, lottery machine, money orders, word, excel, payroll programs, scanner
• Regularly stand, use hands and fingers, handle, or feel; reach with hands and arms; talk to hear; stoop, kneel, crouch, or crawl
• Must maintain the following certifications and licenses: Alcohol Beverage ordinance Card (by Parish), Louisiana Responsible Vendors Permit, Valid State Identification card or driver’s license, Copy of Social Security Card