Controls Service Coordinator

Responsibilities

• Scheduling of filed service labor and creation of labor bookings.
• Add Service Accounts and Billing Accounts for new Controls Service Customers.
• Ensuring customer satisfaction by over-communicating.
• Creation of Field Service Projects, Work Orders (WO), and POs for procurement.
• Acts as the 1st Point of customer contact on service requests received by phone or email.
• Dispatch Technicians based on urgency of the request and availability of parts and labor.
• Call customers as a reminder of next day appointments and advise customers of schedule changes.
• Communicate expectations in scope and schedule for Preventive Maintenance work between customer and field staff.
• Notify sales staff with details on customer requests for pricing on parts and services.
• Coordination of additional resources with other department managers as needed.
• Support Controls service operations by producing system reports as requested by management.
• Request and track material purchases and delivery in support of Controls service projects.
• Update required technician field tasks with labor assignments based on the weekly schedule.

Requirements

• Minimum of 2 years of experience as a Coordinator, Dispatcher or Customer Service Representative.
• Intermediate MS 365 skills in Microsoft Word, Excel, PowerPoint, and Outlook.
• Experience with Dynamics 365 Finance & Operations (F&O) helpful.
• HVAC, controls contracting, engineering or construction industry experience a plus.