Controls Engineer Technical Support

What You Will Do in This Role

• Participates in the support of semi-complex systems that integrate hardware and software.
• Provides support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
• Participates in recommending ideas related to productivity improvement, cost reduction, and improvement in customer satisfaction.
• Provides troubleshooting expertise to Dematic's customers.
• Travel between 20-30% to different customer locations which may include weekends, holidays, and overtime.
• Average day time will be spent:
  • 10% Time on calls
  • 60% Time working case backlog & case/project management
  • 30% Training/training development

Qualifications

• Associate or Bachelor’s degree in Engineering, Technical Management, or related field (or equivalent experience).
• 3–5 years of experience in technical support within material handling, automation, or logistics.
• 3+ years' experience with controls hardware troubleshooting.
• 3+ years electrical troubleshooting experience.
• Strong understanding of automated systems and basic PLC troubleshooting.
• Capable of trouble shooting Allen Bradley Logix PLC, Siemens, Modicon PLC, and controls platforms experience a plus.
• Familiarity with ERP and CRM platforms (SAP, Oracle, Salesforce Service Cloud).
• Excellent problem-solving, communication, and organizational skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Willingness to work flexible hours and participate in on-call rotations.
• Strong customer service mentality.
• Excellent verbal communication skills over the phone.
• Ability to work independently and manage teams.