Controls Account Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Designing, estimating and selling complex building automation systems as well as smaller service-based sales, including analytics connections and reporting services
• Consolidates, references information by collecting, organizing and assembling data for reports, presentations, and/or special projects
• Develops owner sales plans and generates successful sales with core customers
• Responds to customers by identifying needs, generating quotes and closing orders
• Estimating and take-off services will be provided by the operations group, but the controls sales engineer must also be capable of project take-off, estimation and proposal development as needed
• Regularly visit engineer/architect offices with the goal of education and greater proliferation and influence in the indirect market, with emphasis on building direct client relationships first which then naturally lead into engineering support services for client’s capital projects
• Aid New System Sales (NSS) with custom and standardized delivery of plans and specifications for qualified opportunities
• Deliver project bids directly to contractors as well as to New System Sales (NSS) and strategize prior to and during the bid process to win work
• Provides needed information to other departments to ensure jobs are completed on time
• Communicates customer perceptions by gathering customer feedback and sharing information with management
• Works closely as a team member with other parts of the business
• Flexibility to work outside normal work hours/weekends, as required.
• Some travel with occasional overnight stays

TEAMWORK

• Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
• Continually look for ways to improve our processes and ability to serve our customers effectively
• Improve personal performance on a continual basis

CUSTOMER SERVICE

• Provide responsive, professional and diplomatic customer service
• Answer customer calls and correspondence quickly and pleasantly
• Communicate with customers in a friendly, professional, and patient manner
• Perform all duties with the goal of building and maintaining long-term customer relationships
• Immediately address any customer’s concern and requests the involvement of other Company personnel as required

SAFETY

• Follow all company safety programs and report any non-compliance to your Team Leader
• Notify Manager or Safety Director of any unsafe conditions