Control Room Operator

About the role

This civilian position is responsible for maintaining constant vigilance of activities both inside and outside the Land O' Lakes Detention Center through visual observation and monitoring of camera systems. The Control Room Operator controls all entries and exits to and from the facility, monitors fire panels, maintains key control, and ensures the security, protection, and safety of personnel, inmates, equipment, and buildings. This position reports to the Corrections Sergeant.

Responsibilities

• Maintains constant vigilance of activities inside and outside the detention center.
• Operates security gates and control room security doors.
• Maintains accountability of security equipment.
• Monitors cameras, radios, emergency panels, inmate recreation, and inmate visitation.
• Makes emergency notifications and computer entries.
• Answers telephones, writes reports, and maintains the work area.
• Uses equipment such as telephones, radios, computers, software programs, and photocopiers.
• Plans, organizes, and completes assignments.
• Communicates via radio, ensuring comprehension of radio traffic.

Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Physical Skills / Working Conditions

• Ability to communicate effectively using verbal, written, and visual communication.
• Requires sitting, standing, walking, lifting, and occasionally bending, squatting, reaching, kneeling, and twisting.
• Ability to hear conversation at a normal level (assisted or unassisted).
• Vision correctable to 20/40 in each eye.
• Ability to work shift work.
• Must be able to perform the physical standards required for the job.

Education, Training, and Experience

• Graduation from high school or possession of an acceptable equivalency diploma.

Licenses, Certifications, or Registrations

• Must possess a valid Florida driver's license.
• CJIS Security Awareness Certification will be required.
• Unescorted CJIS clearance as authorized by FDLE will be required.

Skills

• Knowledge of policies and procedures.
• Knowledge of facility computer systems, including JMS.
• Knowledge of radio procedures and Officer post assignments.
• Knowledge of the Prison Rape Elimination Act and Human Diversity.
• Time management and interpersonal skills.
• Problem-solving and ability to relate well to the public and inmate population.
• Ability to work under emotional and physical stress.
• Ability to handle confidential and sensitive information.
• Ability to communicate effectively with staff members and the general public.
• Ability to operate a personal computer, peripheral equipment, and assigned software.
• Ability to plan, organize, and bring assignments to completion.
• Ability to apply proper grammatical skills in correspondence.