Control Room Associate

About the role

The Control Room Associate is responsible for the daily coordination of all PS movements. The ideal candidate for this position is a motivated, team-orientated individual with the ability to successfully manage multiple activities while providing leadership and direction to the team of Member and Operations Associates.

Responsibilities

• Daily preparation of operations for each business day by gathering and disseminating operational information to all work centers at PS.
• Coordinate successful execution of all planned and unplanned operations.
• Initiate and coordinate reservation-related tasks with MIA Airline Carriers.
• Effectively manage PS Terminal relationships with TSA, CBP, and other organizations.
• Effectively manage relationships with third-party vendors when required.
• Ability to coach and deliver feedback for developmental purposes.
• Be approachable and have interpersonal skills that foster trust and respect.
• Provide excellent customer service to our members, business partners, and PS departments and colleagues.
• Perform any other duties as needed by the operation as directed by The Managing Director or other PS Leadership.

Requirements

• Ability to utilize Microsoft Office, specifically Outlook, Excel, and Word.
• Airport experience preferred.
• Experience managing conflict and effective problem resolution.
• Excellent verbal and written communication skills.
• Strong multi-tasking and organizational skills.
• Demonstrated ability to lead teams.
• Must pass a pre-employment drug screening + background check.
• Collection of SSN as part of the background check process will be required.
• Must be authorized to work in the United States.

Benefits

• Medical, dental, vision, life insurance.
• Long-term and short-term disability.
• 401K retirement plan with company matching.
• Health and Dependent care FSA and HSA with company matching.
• Merit-based raises and bonuses.
• 12 PTO Days / 6 Paid Sick Days (prorated annually).
• Monthly health & wellness and cell phone reimbursement.
• Paid training.
• Great career path with promotion opportunities.
• Overtime opportunities available.

Schedule

• PS is a 24-hour facility; requires fully open schedule availability and flexibility for all positions within operations departments, including weekends, holidays, and early morning/late evening shifts.
• This is a full-time role.