Control Center Operator I

About the role

The Control Center Operator I is an entry-level position responsible for overseeing and participating in routine activities for the dispatch, emergency, and Supervisory Control and Data Acquisitions (SCADA) operations providing 24-hour services.

Responsibilities

• Monitor all systems and equipment in the Control Center
• Monitor weather and operating conditions affecting the safe and reliable operations of NBU electrical and water/wastewater systems
• Alert other Control Center operators of all conditions, alarms, and advisories affecting service operations
• Notify and assist appropriate response personnel as directed
• Perform reclose monitoring, operation, and testing through SCADA system and equipment
• Assist in entering real-time events into all event and daily logs
• Handle all customer interactions calmly and professionally
• Assist in the creation & execution of electric switching orders
• Complete Control Center career path training within the given time restriction to graduate to Control Center Operator II
• Make critical decisions and assist internal and external customers with troubleshooting
• Use multiple systems to dispatch crews and prioritize work based on critical vs. non-critical outages
• Analyze and monitor data to ensure systems are running smoothly
• Analyze AMI data to solve service-related issues

Requirements

• High School Diploma/GED
• Three years or more of work experience
• System Operator certification a plus
• Utility industry experience preferred
• Experience in real-time operations, dispatch, control center atmosphere, electric or water distribution field operations preferred
• Must complete all training requirements to promote to a Control Center Operator II within 18 months of hire to maintain employment
• Must have 24-hour availability and flexibility to work rotating shifts, including holidays and weekends

Qualifications

Maintain regular attendance, adhere to NBU safety guidelines and practices, and maintain a clean and safe work area. Develop and maintain effective customer service skills and maintain strict confidentiality of business, employee, and customer information.

Skills

Ability to multi-task in a fast-paced environment, critical decision-making skills, and ability to decipher critical vs. non-critical outages and prioritize work.