Control Center Coordinator Full Time

Why You'll Love This Job

The terms and conditions of this position are covered by the International Association of Machinists (IAM) Collective Bargaining Agreement. Starting pay is $24.25 per hour.

What You'll Do

• Company Radio Position:
  • Communicate via radio with pilots to assess needs and respond appropriately
  • Respond to flight service requests
  • Communicate issues (e.g., flight delays, medicals, no parkers/wing walkers, no jet bridge drivers) to the tower customer service manager (TCSM), gate manager (GMS), business partners, and appropriate Turn Coordinator
• Turn Coordinator:
  • Facilitate turns of aircraft to mitigate delays and/or achieve on-time departures
  • Review aircraft turns below minimum ground time or out of service aircraft
  • Cookordination with other departments (e.g., fueling, cabin cleaning, catering) to mitigate issues and facilitate on-time departures
  • Aid with requests (e.g., for aircraft holds) from other departments
  • Consult with leadership on connection holds and other strategies to improve the customer experience
  • Monitor customer connections to inform holds and to minimize customer travel demands
  • Monitor crew assignments to minimize flight delays or interruptions
  • Monitor flight activity to ensure adherence to Are You Ready (AYR) guidelines
  • Monitor and respond to all assigned radio channels (e.g., ramp, passenger service) and frequencies (e.g., air, ground)
  • Monitor and update flight information (FLIFO) times within the station’s scope of responsibility
  • Monitor and update power and air table in the semi-automated business research environment (SABRE)
  • Coordinate with the appropriate dispatcher when an update is outside of the station’s responsibility
  • Alert Customer Care of relevant issues such as missed connections
  • Code flight delays to record AYR failures
  • Communicate failure in the AYR checklist to Control Center and departmental leadership
• Gate Coordinator (i.e., Gate Manager) and Future Planner:
  • Create gating plan to optimize connections and minimize travel interruptions
  • Proactively manage all planned aircraft moves with tow teams
  • Proactively review aircraft routing of departure delays greater than D20 that would impact future connecting customers and gating
  • Review future routing of out of service (OTS) aircraft linked to scheduled departures with integrated operation center (IOC) to develop alternate plans if an estimated time of repair/return (ETR) increases
  • Adjust future arrival gates on aircraft swaps to maintain integrity of departure gating and reduce customer impact
  • Review future crew routings for foreseen arrival delays with customer care coordinator (CCC) and IOC Crew Schedulers to determine operational impact
  • Aid leadership in managing, tracking, and recording long taxi out delays
  • Ensure aircraft has a safe location to park during long tarmac delays
  • Respond to routing changes and cancellations to ensure aircraft gating is optimized
  • Communicate gate changes to other departments and business partners
  • Implement solutions to gate conflicts
• Ramp Controller:
  • Provide clear and concise taxi instructions to facilitate the safe movement of aircraft (at certain airports)
  • Grant gate pushback approval for aircraft (at certain airports)
  • Accept aircraft from and handoff aircraft to the FAA (at certain airports)
  • Facilitate the expeditious handling of prioritized aircraft (e.g., medicals, critical flights) (at certain airports)
  • Update current field conditions in DECS
  • Monitor and record fuel onboard (FOB)
  • Oversee de-icing activities, including making de-icing calls
  • Remain Overnight Night (RON) Coordinator
  • Evaluate routing changes to the base flight schedule identifying potential impact to D0
  • Coordinate with the IOC to minimize operational impact of routing changes to the base flight schedule
  • Adjust future arrival gates on aircraft swaps to maintain integrity of departure gating
  • Advise fueling business partner of any required defuels
  • Oversee reposition of aircraft for Right Start operation
  • General Use and complete shift checklist document to ensure that all task and duties are completed
• General Use and complete shift checklist document to ensure that all task and duties are completed

What You'll Get

• Feel free to take advantage of all that American Airlines has to offer: Travel Perks, Health Benefits, Wellness Programs, 401(k) Program, and Additional Benefits.

What You'll Need

• Minimum Qualifications - Education & Prior Job Experience
• Preferred Qualifications - Education & Prior Job Experience
• Skills, Licenses & Certifications

What You'll Get (cont.)

• Feel free to be yourself at American.