Contracts Associate

What You'll Do

• Own contract revisions and expansions for existing clients
• Manage the revision and expansion process for your assigned accounts — from initial outreach through signed execution — in close partnership with Customer Success, Finance, Patient Kindness and the commercial team
• Proactively identify and track upcoming contract revision opportunities and expansion discussions, keeping a rolling pipeline and staying well ahead of deadlines
• Led the back-and-forth of contract communications: sending documents, fielding questions, incorporating feedback, and keeping all parties informed and moving forward
• Manage amendments, scope changes, and expansion agreements with precision — maintaining organized records and ensuring accurate execution
• Serve as the point of contact for contract-specific questions and communications, bringing responsiveness and care to every interaction
• Partner closely with CS, PK, Sales, Partnerships and Finance to align on contract terms, flag issues, and keep execution on track
• Escalate blockers quickly and know when to pull in the right people. Keep things accurate and moving
• Maintain clean, up-to-date contract records and pipeline data
• Identify patterns and risks across your portfolio — proactively surface anything that needs attention before it becomes a problem
• Spot opportunities to improve how we manage the contract process and help implement those improvements

What We're Looking For

• 2–4 years of experience in renewals, contract operations, customer success, or account management — ideally at a B2B SaaS or healthcare technology company
• Experience owning a contract revision, renewals, or expansion process, with a track record of strong execution and attention to detail
• A genuine enjoyment of client interaction — you're comfortable and confident in client-facing conversations, even when navigating back-and-forth on contract terms
• Strong project management skills: organized, proactive, and able to manage multiple contracts and deadlines without letting things slip
• A clear, professional communicator who can represent Mural Health well in writing and in conversation
• Comfortable working cross-functionally in a fast-moving environment where the playbook is still being built
• Familiarity with CRM tools (Salesforce a plus)

Pay

Compensation: Base Salary Range $65,000-$80,000

Benefits

Mural Health is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws.