Contractor Services Field Manager

About the role

The Contractor Services Field Manager oversees the daily operations, performance, and growth of the Chop & Drop program. This role ensures safe, efficient, and high-quality service delivery while supporting customer satisfaction, operational excellence, and business growth.

Responsibilities

• Oversee and coordinate daily Chop & Drop field operations to ensure efficient, safe, and timely service delivery.
• Manage customer appointments, delivery schedules, and field activities to maximize operational efficiency and customer satisfaction.
• Monitor program performance and implement improvements to support productivity, quality, and service goals.
• Develop and maintain strong relationships with contractors, customers, and branch personnel.
• Support sales growth through customer outreach, relationship development, networking, and business development activities.
• Ensure compliance with company policies, safety procedures, DOT regulations, and operational standards.
• Identify, investigate, and resolve operational, scheduling, and customer service issues.
• Maintain company vehicles, trailers, equipment, and machinery in safe working condition.
• Ensure trailers, tools, and equipment remain clean, organized, and properly maintained.
• Coordinate preventative maintenance activities, including routine vehicle and equipment inspections.
• Promote a culture of teamwork, accountability, safety, quality, and continuous improvement.
• Monitor performance metrics and support the achievement of departmental goals and operational targets.
• Travel regularly to support customer projects, branch locations, and operational needs.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required; additional education in business, logistics, operations, construction management, or a related field preferred.
• Previous experience in field operations, logistics, transportation, distribution, construction services, or a related industry preferred.
• Leadership or supervisory experience preferred.
• Strong customer service, communication, and relationship-building skills.
• Experience supporting sales, business development, or contractor-facing operations preferred.
• Working knowledge of DOT regulations and transportation safety requirements.
• Ability to safely operate and maneuver a truck and trailer in congested or restricted areas.
• Ability to lift and move materials weighing up to 75 pounds.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to work independently and manage multiple priorities effectively.
• Willingness and ability to travel regularly.
• Valid driver's license and acceptable driving record required.

About the company

Founded in 1978, Spectra Gutter Systems is a leading manufacturer and distributor of aluminum rainware products across North America. With more than 35 locations nationwide, we are committed to delivering exceptional products, operational excellence, and outstanding customer service. Our culture is built on integrity, stewardship, innovation, servant leadership, and a people-first mindset. We invest in our employees by providing opportunities for growth, development, and advancement while fostering a collaborative and results-driven work environment.