Contractor Liaison
PECO · Warminster, PA · 6 days ago
On-siteOTHRContract
About the role
Process all service requests for new residential/commercial construction, upgrades, demolitions, etc.
Responsibilities
- Initiate and track service requests in CIMS and Passport.
- Process and schedule service installations for electric, via builder requests.
- Prepare and track service and street light contracts.
- Provide support for Design and Construction Consultants.
- Provide a single point of contact for builders and customers for new residential/commercial construction, upgrades, demolitions, etc.
- Maintain files for each project.
- Process, duplicate and distribute Work Order Packages for Field Construction Work.
Requirements
- Associate's degree in engineering or business-related field with a minimum of one (1) year experience in a customer contact role OR High School diploma with a minimum of three (3) years' experience in a customer contact role.
- Valid driver's license.
- Excellent attendance record.
- Demonstrated excellent telephone and written communication skills.
- Literacy in CC&B or related customer management system.
- PC skills including but not limited to WORD, EXCEL and ACCESS.
Qualifications
- Minimum of one (1) year work scheduling and/or dispatching experience.
- Negotiating skills.
- Knowledge of PassPort system.
- Experience interpreting and understanding distribution maps and electric/gas terminology.
- Knowledge of Gas Operations policies, procedures, and practices.
Skills
- Telephone and written communication.
- PC proficiency (WORD, EXCEL, ACCESS).
- Knowledge of CC&B or similar customer management systems.
- Work scheduling/dispatching.
- Negotiation.
- Interpretation of distribution maps and electric/gas terminology.
- Understanding of Gas Operations policies.
Benefits
- Annual salary varies based on skills, qualifications, experience, and other factors.
- Annual bonus for eligible positions: 4%.
- 401(k) match and annual company contribution.
- Medical, dental and vision insurance.
- Life and disability insurance.
- Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave.
- Employee Assistance Program and resources for mental and emotional support.
- Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement.
- Referral bonus program.