Contracting Operations Associate

About the role

Building a Brand starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Learn more at www.firstagency.com

Responsibilities

• Serve as primary system owner and subject matter expert for a Contract Management System (IntelAgree), overseeing configuration, permissions, workflows, data integrity, and updates.
• Manage platform maintenance, bug reporting, signatory permissions, and subscription-wide settings including naming patterns, reminders, and system configurations.
• Build and maintain contract components (Smart Forms, Full/Partial Templates), the Clause Library, and attributes.
• Design, produce, and automate routine and ad-hoc reports and data dashboards for cross-functional stakeholders while collaborating to define key metrics.
• Serve as the primary support contact and administrator, delivering onboarding and refresher training, managing service tickets, and maintaining user documentation and SOPs.
• Regularly review and update Standard Operating Procedures (SOPs), ensuring operational consistency and compliance across Contracting.
• Review contract terms for accuracy and maintain contract terms and records in CLM; route documents for signature.
• Administer the contracting inbox, ensuring timely review and appropriate delegation of work.
• Coordinate efficient routing of documents for appropriate and required approvals and signing.
• Assist with special projects as needed.

Requirements

• 5-8 years of experience
• Bachelor's degree preferred
• Contract Lifecycle Management system experience required; IntelAgree experience desirable

Skills

• Advanced knowledge of the subject matter
• Process development and improvement
• Solutions oriented; problem solving
• Data reporting and analysis
• Ability to handle privileged, confidential and sensitive information in an appropriate and professional manner

Benefits

• Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401(k)
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

Pay

United States Residents: The base pay for this position ranges from $85,890.00 - $92,500.00. This role is also eligible for an annual discretionary bonus.

Schedule

Location: Hybrid 2-3 days in First NY office (subject to change at any time to 5 days.)