Contract Support Associate - Data Center

About The Role

In this role, you will provide exceptional customer service and comprehensive administrative support to both the client and the contract. Success in this position requires a strong understanding of the contract scope, as well as familiarity with internal and client procedures, processes, and systems. You will be responsible for operating these systems to established standards, serving as a subject matter expert to ensure accurate reporting, maintain data quality, and promote best practices and process improvements. Additionally, you will manage billing activities, including revenue and debt management, to support compliance with contractual requirements and performance objectives.

What You’ll Do

• Build and review management reports, such as: profit and loss (P&L), work in progress (WIP), Debt, Open Purchase Orders (OPOs) & Invoice Pools.
• Coincide with the billing application, margin calculations, invoicing, and client submission.
• Coincide with the raising of Purchase Orders (POs) for vendor submission.
• Support management’s efforts to implement cost saving opportunities, ensuring customer and GWS financial savings targets are improved.
• Compile data for the monthly Contract Review to ensure compliance with Sarbanes Oxley (SOX).
• And, support the preparation and delivery of said review and Business Unit Review materials.
• Complete all necessary activities to understand the contractual scope/commitments and drive high quality commercial performance.
• Maintain any/all activities that will provide outstanding client and vendor relationships, ensuring success in: improved buying and use of preferred suppliers, conducting supplier surveys on MySupplier and/or other systems, compilation of the Customer Monthly Management Report, compilation and reporting from the work management systems, and supporting coordination of sub-contractor files and statutory compliance.

What You’ll Need

• A High School Diploma/GED required, with 2-4 years of experience in contract management, client care at financial institutions or similar background, preferred.
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
• Ability to optimally present information to an internal department and/or large groups of employees.

Why CBRE?

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact!

At CBRE, You Have the Opportunity to Chart Your Own Course and Realize Your Full Potential!

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.