Contract Specialist

About the role

Become a part of the Integrity family by joining one of our incredible teams across the country. The only thing that beats our benefits are the amazing people you’ll work with — and you’ll be helping the people we serve make the most of what life brings.

Business Unit: Agency Pipeline

Responsibilities

• Documenting incoming agent contracts and following the appropriate workflow for the contracting process.
• Preparing contracts for the submission process (i.e. scrubbing, collecting missing information, etc.)
• Reaching out to agents to retrieve missing items necessary to complete the onboarding process.
• Send contracting links in a timely and accurate manner.
• Process contracts through carrier portals.
• Serve as subject matter expert on agent contracting; assist others as needed with contracting processes.
• Maintain transparent communication. Appropriately communicate information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
• Document discussions, messages, and actions taken to process requests.
• Complete all assigned tasks accurately and in the time frame provided by leadership; communicates with leadership if time frames cannot be met or tasks cannot be completed as assigned; communicates when further training is needed to complete task.
• Providing outstanding customer support.
• Embraces change; demonstrates ability to learn, grown, and continuously improve.
• Other tasks as assigned.

Qualifications

• Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Serves as an example of how customer service should be.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Remains open to others' ideas and tries new things.
• Written Communication - Edits email and written work for spelling and grammar; Explains in detail the situation, expected result and any next steps that are needed; Helps train team to become better at written communication.
• Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Organizes or schedules other people and their tasks.
• Professionalism - Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Undertakes self-development activities; Seeks increased responsibilities; Asks for and offers help when needed.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of Internet software; Excel Spreadsheet software and Microsoft Word Processing software.
• Must be willing to work flexible hours during peak times.
• Must be able to pass monthly OIG and SAM Exclusion List checks.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Employee Ownership Plan
• Paid Time Off (PTO) for Vacation, Sick and Personal
• Generous Paid Holidays
• Community Service Paid Time Off
• Competitive Health Insurance
• 401k Retirement Plans with competitive employer paid match
• Work/Life Employee Assistance