Contract Specialist

About Us

We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B, and public sector organizations to unify commerce operations from product discovery to product delivery. Our enterprise-grade software, services, and logistics infrastructure—including our own network of omnichannel fulfillment and distribution centers—enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. We’re building a team of entrepreneurial, innovative, and determined professionals who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are.

Our Values

• Be brand obsessed: We obsess over the brands we serve and the things they care about.
• Think beyond the box: We create creative solutions to complex problems and avoid "we’ve always done it that way" thinking.
• Don’t give up: We learn from challenges and see them as building blocks to an amazing brand story.
• Speak up: We communicate clearly and directly because we care deeply.
• Work together: We collaborate better with diverse thoughts and backgrounds.
• Remember to be human: We work hard but leave room for the people, places, and things we love.

About the Role

As a Contract Specialist, you will serve as a strategic partner across Cart.com’s business, owning complex commercial contracting activities and elevating our contract operations for our eCommerce Services clients. Reporting to the Sr. Director of Contracts, you will lead high-impact negotiations, manage complex customer and vendor agreements, and act as a subject-matter expert for internal teams. You will collaborate with senior leaders, attorneys, Sales, Finance, Operations, Product, and other cross-functional teams.

This role is ideal for someone who thrives in a fast-paced, high-growth environment, brings excellent communication skills, and has deep knowledge of commercial contracts and complex contractual relationships.

Responsibilities

• Contract Strategy & Execution:
  • Lead the review, drafting, redlining, and negotiation of complex commercial agreements including MSAs, SOWs, vendor agreements, amendments, and NDAs.
  • Follow internal policies and facilitate communication among cross-functional teams.
• Cross-Functional Leadership:
  • Act as a trusted advisor to business department leaders, providing guidance on contractual risk, compliance requirements, and deal structures.
  • Proactively partner with Sales, Legal, Operations, and Finance to align contract execution with business goals and customer needs.
• Process Improvement & Systems Ownership:
  • Lead initiatives to streamline workflows, reduce contract cycle time, and improve internal compliance.
  • Support administration of contract management systems.
• Risk Management & Governance:
  • Ensure contract terms comply with Cart.com policies, legal requirements, data privacy standards, and customer obligations.
  • Identify risk issues early, develop mitigation strategies, and collaborate with cross-functional teams on complex matters.
  • Own accuracy and completeness of contract records, reporting, version control, audit readiness, and system-based documentation.

Requirements

• A seasoned contracting professional who can confidently lead negotiations and influence stakeholders at all levels.
• A proactive problem solver who anticipates business needs and frames solutions that balance customer experience and risk mitigation.
• Exceptional communicator—able to simplify complex terms, manage conflict, and advocate for Cart.com’s contractual position.
• Hyper-organized and detail-obsessed; able to manage high-volume, high-stakes contracting cycles with urgency and precision.
• Adaptable, resilient, and energized by fast-changing priorities and ambiguity.
• A collaborative team player with strong emotional intelligence and customer-centric judgment.

Qualifications

• 6+ years of professional experience drafting, reviewing, and negotiating commercial contracts.
• In-house experience with Legal, Procurement, or Commercial Contracts teams.
• Experience with ecommerce services, digital marketing, and related contracts.
• Significant experience leading complex negotiations with enterprise customers or vendors, ideally in ecommerce services or technology environments.
• Proven track record managing multiple concurrent high-impact contracts while maintaining accuracy and meeting tight deadlines.
• Experience advising cross-functional teams and providing structured risk assessments or contract recommendations.
• Experience handling confidential information with discretion and professionalism.

Nice to Haves

• Experience with ecommerce, marketing, and SaaS agreements.
• Experience using and managing contract lifecycle management (CLM) tools.
• Experience working for a small business in a contract, procurement, or legal capacity.

Working Conditions

• Office Work: Long periods of sitting at a desk and using a computer. Ability to focus for extended hours, reading and drafting documents.
• Office Environment: Occasional walking, standing, and filing documents. Some lifting of legal files, boxes, and office supplies up to 20 lbs may be necessary.
• Home Office: Reliable internet connection and a comfortable, ergonomically sound home office setup for remote work. Ability to work in a quiet, distraction-free environment.
• Occasional Travel: May be required for client meetings or other business-related functions.

This position is open to applicants located in or willing to move to: AZ, CA, CO, CT, DE, FL, GA, HI, IL, IN, KY, MD, MA, MI, MS, NE, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA. Currently, Cart.com does not sponsor visas for this role.