Contract Product Operations Lead | Ross Park Mall

About the Role

The Product Operations Lead is a key member of the store leadership team, responsible for executing the store's product strategy, including inventory management and back of house (BOH) operations. They lead inventory shifts, ensure the sales floor and BOH are well-organized, and contribute to team member performance evaluations and hiring decisions. The role also involves delivering exceptional customer experiences when working on the sales floor.

Responsibilities

• Collaborate with store leadership to implement product strategy.
• Plan, prioritize, and manage inventory processing and accuracy according to standard operating procedures (SOPs).
• Execute product actions such as pull backs, consolidations, and repricing.
• Engage team members in inventory management, creating a productive and fun atmosphere.
• Monitor product levels and communicate findings to support sales strategies and product availability.
• Analyze daily business data and metrics to inform actions and provide recommendations to store leadership.
• Participate in the hiring process, including recruitment, selection, onboarding, and training.
• Address team member performance, provide feedback, and support ongoing learning and development.
• Contribute to a respectful and inclusive team environment.
• Serve as Supervisor on Duty (SOD) during store open hours, leading from the floor to ensure a world-class customer experience.

Requirements

• Legal authorization to work in the country of the store location.
• Ability to travel to the assigned store with reliable transportation.
• Flexible schedule, including mornings, afternoons, evenings, weekends, and holidays.
• 1 year of work experience.
• Some experience with inventory management, product or visual merchandising, stocking, or planning and logistics, including the use of business technology.
• Some experience in leading, mentoring, delegating, or process implementation.

Qualifications

• High school diploma/GED/equivalent or above (preferred but not required).
• Experience in retail, sales, distribution center, or warehouse operations (preferred but not required).
• Experience reviewing and interpreting business reports and metrics (preferred but not required).
• For Experiential stores with food/beverage service: Food safety and/or liquor service certification (preferred but not required).

Skills

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
• Integrity: Behaves in an honest, fair, and ethical manner.
• Adaptability/Agility: Navigates uncertainty and ambiguity, adapts to changing priorities, and recovers quickly from setbacks.
• Leadership: Inspires and motivates others, empowers and develops team members.
• Collaboration and Teamwork: Works productively with others to achieve common goals, seeks diverse perspectives.
• Decision Making/Problem Solving: Identifies opportunities for improvement, evaluates alternatives, and makes effective decisions.
• Planning and Organizing: Plans and organizes work efficiently to align with priorities.
• Interactive Communication: Conveys information effectively and understands information shared by others.

Work Context

• Work involves moving through the store, including areas with bright lights and loud music, as well as windowless back-of-house areas.
• Work is accomplished as part of a team, sometimes independently, and often using technical devices like computers.
• May involve moving boxes weighing up to 30 lbs (13.6 kg) or using ladders to reach materials.
• For Experiential stores with food/beverage service: May involve using industrial kitchen equipment and exposure to heat.

Pay

Base Pay Range: $22.00 - $25.25/hour, subject to minimum wage in the location. Target Bonus: $2.00/hour. Total Target Base Pay Range: $24.00 - $27.25/hour.

Benefits

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.