Contract Manager, Contract Management

About the role

The Contract Manager supports contract management activities across North America, reporting to the Contract Management NAM Leader within the Legal, Risk, Sustainability, and Compliance organization.

Responsibilities

• Lead the review, execution, administration, and management of commercial agreements, including MSAs, Service Orders, amendments, novations, and other routine agreements.
• Ensure contracts comply with company policies, legal requirements, risk tolerance standards, and corporate governance expectations.
• Serve as an escalation point for complex or high-risk contractual matters and identify risks while recommending mitigation strategies.
• Maintain accurate contract records, documentation, data integrity, and confidentiality of sensitive business information.
• Support contract audits, contractual obligation tracking, reporting requirements, and compliance initiatives.
• Drive continuous improvement of contract management processes, workflows, controls, automation efforts, and best practices.
• Generate dashboards, metrics, and reports that provide contract insights and support business decision-making.
• Act as the primary resource for contract-related and CLM-related questions, including template selection, contract hierarchy, system data validation, and access management.
• Collaborate with Legal, Sales, Finance, and Operations teams to support deal structuring, contract interpretation, and timely execution.
• Support strategic initiatives involving CLM optimization, AI-driven contract data enhancement, process transformation, scalability efforts, and team onboarding and training activities.

Requirements

• Bachelor's degree in Business, Legal Studies, or a related field.
• 8+ years of experience in contract management, legal operations, contract administration, or a related discipline.
• Strong understanding of contract law principles, commercial agreements, and contract lifecycle management practices.
• Experience managing high-volume workloads in fast-paced, deadline-driven environments.
• Excellent communication, collaboration, stakeholder management, and problem-solving skills.
• Experience identifying contractual risks and developing practical risk mitigation strategies.
• Proficiency with Contract Lifecycle Management (CLM) platforms, preferably Conga.
• Experience supporting cross-functional teams and partnering with Legal, Sales, Finance, and Operations stakeholders.
• Experience with contract negotiation, in-house legal team collaboration, or global/multi-regional organizations is preferred.
• Advanced degree (JD, MBA, or equivalent) and/or data center industry experience is a plus.

Qualifications

• Experience in a similar role in a data center or technology company is a plus.
• Experience with Microsoft Office Suite, particularly Excel and Word.
• Knowledge of data center operations and infrastructure is beneficial.

Skills

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Proficiency with Microsoft Office Suite, particularly Excel and Word.
• Experience with Contract Lifecycle Management (CLM) platforms, preferably Conga.

Benefits

Health and safety is a top priority at Digital Realty. We offer comprehensive health and safety programs to ensure a safe workplace for all employees. Additionally, we provide a competitive compensation package, including a base salary range of $120,000 - $150,000 annually, along with a variety of benefits such as medical, dental, vision, life and AD&D insurance, 401(k) match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.