Contract Inquiry and Listing Support Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to inquiries about vacant lots with timely, accurate, and thorough information, support one off listings.
• C Conduct and document lot inspections to support listing updates, eligibility assessments, and application reviews.
• Monitor and manage inbox communications, responding to general and tier 1 escalated inquiries.
• Support the CAP application process by uploading and maintaining accurate records in Salesforce.
• Triage urgent issues and inquiries related to listings, occupancy, and application workflows.
• Assess listing potential for a high volume of properties, using written process guides and internal criteria.
• Update occupancy data and listing eligibility based on visual evidence such as property photos.
• Maintain Salesforce records to ensure listing status and applicant data is always current.
• PProvide excellent customer service through email, phone, and in-person interactions with residents and community stakeholders.

QUALIFICATIONS (Knowledge, Skills, Abilities)

• Demonstrated ability to manage high volumes of inquiries and tasks with minimal to no errors.
• EExcellent written and verbal communication skills, including professional email and phone etiquette.
• FStrong organizational and time management skills with the ability to prioritize urgent matters.
• GComfortable using Salesforce or other CRM systems to maintain and analyze property-related data.
• HAbility to follow detailed written guides and SOPs precisely.
• ISelf-starter with sound judgment and the ability to work independently.
• JBachelor's degree in urban planning, Public or Nonprofit Administration, Communications or Marketing, Data Analytics, Business Administration, or a related field.