Contract Helpdesk / IT Systems Engineer

What You’ll Do

• Administer and support the user base on both Windows and Mac.
• Deliver phone support across the business, resolving hardware, software, and connectivity issues with professionalism and empathy.
• Set up, configure, and maintain employee laptops (primarily Windows but some Mac), ensuring compliance through tools like Jamf or similar MDM platforms.
• Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications.
• Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation.
• Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountability.
• Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience.
• Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards.

What We’re Looking For

• 2+ years of commercial real-world experience in IT systems support (Okta, JAMF, Google Workspace, Slack experience a bonus)
• Experience in the Healthcare arena is required
• Strong experience in Windows and Mac environments
• Experience with Google Workspace, Zoom, and cloud-based collaboration tools.
• Hands-on experience supporting AV equipment and Zoom Room configurations.
• Impeccable customer service and communication skills—especially when working with senior leaders.
• Strong organizational and prioritization abilities; able to work independently with minimal supervision.
• Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST).
• Strong and polite communication skills are a must.