Contract Guest Experience Lead | Chestnut Hill

We need to output HTML fragment with sections: About the role? Actually we need headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

for each heading. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Remove boilerplate. We need to parse the posting. We have: - Who We Are (description). Could be "About the role"? Actually "Who We Are" is company description. Could be "About the role"? The instruction: use headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content accordingly. We have: - Job Summary: description of role. Could be under "About the role". We'll put that. - Core Responsibilities Of The Job: list of responsibilities. Use

• . - Job Requirements: includes Eligibility, Schedule/Availability, Experience, Job Assets (nice to have). Also "What We Look For" includes competencies (Inclusion & Diversity etc). Those could be under Skills or Qualifications. - Compensation & Benefits Package: includes Base Pay Range, Target Bonus, Total Target Base Pay Range, plus benefits list. So we need Pay and Benefits sections. Also Schedule/Availability is schedule info. Thus sections: - About the role: includes Who We Are? Actually "Who We Are" is company overview, but we can include in About the role maybe. Or we could have separate "About the company"? Not in list. Probably include in About the role. - Responsibilities: core responsibilities list. - Requirements: eligibility, experience, schedule? Actually schedule is separate section. Requirements could include eligibility, experience, job assets (nice to have). Also maybe "What We Look For" could be Skills. - Qualifications: maybe education? Not much. Could combine with Requirements. - Skills: the "What We Look For" list of competencies. - Benefits: list of benefits. - Pay: base pay range, target bonus, total target base pay. - Schedule: schedule/availability details. We must be included. We must not create sections with filler like "commensurate with experience". We have actual content. We must preserve all substantive info. We must not include boilerplate like EEO etc. Not present. We must not repeat job title. We must not include Job ID. We must not include application instructions. We must not include duplicated lines. Let's extract content. Who We Are paragraph: "lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people." Job Summary: "The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor." Core Responsibilities list (bullet points): - Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience. - Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable). - Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests. - Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift. - Open and close the store in accordance with the opening and closing procedures. - Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results. - Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training. - Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences. - Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment. Job Requirements: Eligibility: - Must be legally authorized to work in the country in which the store is located - Must have the ability to travel to assigned store with reliable transportation methods Schedule/Availability: - The work schedule can vary based on store needs - Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays - In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members Experience: - 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations) - Some experience in leading, mentoring, or delegating with others Job Assets (i.e., nice to have; not required): - Education: High school diploma/GED/equivalent, or above - Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers) - For Experiential stores with food/beverage service only: Food safety and/or liquor service certification What We Look For Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences Integrity: Behaves in an honest, fair, and ethical manner Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks Interactive Communication: Conveys information effectively and understands information shared while interacting with others Work Context (e.g., environment, interactions, physical): - Work involves moving through the store with bright lights and loud music - Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices - Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg) - For Experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat in order to prepare food or beverages Compensation & Benefits Package: - Base Pay Range: $24.00 - $27.61/hour, subject to minimum wage in the location - Target Bonus: $2.00/hour - Total Target Base Pay Range: $26.00 - $29.61/hour - lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements. - At Lululemon, Investing In Our People Is a Top Priority. We Believe That When Life Works, Work Works. We Strive To Be The Place Where Inclusive Leaders Come To Develop And Enable All To Be Well. Recognizing Our Teams For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal Growth - Extended health and dental benefits, and mental health plans - Paid time off - Savings and retirement plan matching - Generous employee discount - Fitness & yoga classes - Parenthood top-up - Extensive catalog of development course offerings - People networks, mentorship programs, and leadership series (to name a few) - Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. We need to output HTML fragment only. We'll create sections:

  About the role

  Who We Are + Job Summary combined? Probably separate paragraphs. We'll put Who Are as paragraph, then Job Summary as another paragraph.

  Responsibilities

  • ... each bullet

  Requirements

  We need to include Eligibility, Experience, Job Assets (nice to have). Could also include Schedule? But schedule is separate section. We'll make Requirements contain eligibility, experience, job assets. We'll use

  for prose? For lists we use

  • . For eligibility maybe list. We'll do:

    Requirements

    Eligibility:

    • Must be legally authorized to work in the country in which the store is located
    • Must have the ability to travel to assigned store with reliable transportation methods

    Experience:

    • 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
    • Some experience in leading, mentoring, or delegating with others

    Job Assets (nice to have):

    • Education: High school diploma/GED/equivalent, or above
    • Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)
    • For Experiential stores with food/beverage service only: Food safety and/or liquor service certification
    We could also include Work Context maybe under Requirements or separate? Could be under Requirements but maybe better as "Work Context" but not in headings list. Could be part of Requirements or Skills? Probably keep under Requirements as additional info. But we have a separate "What We Look For" list which is skills/competencies. That fits under Skills. Thus:

    Skills

    • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
    ... etc

    Benefits

    • Extended health and dental benefits, and mental health plans
    • Paid time off
    • Savings and retirement plan matching
    • Generous employee discount
    • Fitness & yoga classes
    • Parenthood top-up
    • Extensive catalog of development course offerings
    • People networks, mentorship programs, and leadership series (to name a few)
    Also we might include a paragraph about compensation philosophy before Pay section? Could be part of Pay. Pay section:

    Pay

    Base Pay Range: $24.00 - $27.61/hour, subject to minimum wage in the location

    Target Bonus: $2.00/hour

    Total Target Base Pay Range: $26.00 - $29.61/hour

    lululemon’s compensation offerings are grounded in a pay-for-performance