Contract Fuel Ops & Admin Representative

About the role

Avfuel's global network includes a fueling network of over 3,000 worldwide locations and over 650 Avfuel Branded Dealers throughout North America and Europe. Avfuel is securely and uniquely positioned in the industry, providing services to airlines, freight and cargo companies, corporate flight departments, airports and municipalities, fixed-based operators (FBO's), crop dusters, helicopters, and the military.

Responsibilities

• Assist Avfuel's customers and internal staff with arranging fuel sales worldwide
• Support Contract Fuel and other Avfuel business lines
• Quote domestic and international fuel prices
• Relay orders to all necessary parties
• Maintain files and records of customer requests, changes, special rates and fees
• Learn detailed aspects of the aviation fuel sales business at airports worldwide
• Communicate with customers, airports, and suppliers via email, telephone, and facsimile
• Learn and understand customer types
• Identification of aircraft types
• Understand and use Avfuel pricing philosophies
• Exercise strong problem solving skills
• Understand basic aviation taxes and how they relate to aircraft operators
• Dispatch fueling operations
• Maintain and update agreements, rates & fees
• Set up new contract fuel agent locations
• Willingness to fill in where needed - when needed
• Demonstrate a willingness to work hard and have fun

Schedule

Typical schedule is weekdays 12 p.m. - 9 p.m., potentially requires coverage for one weekend day. Ability to work a varying schedule including evenings and weekends.

Qualifications

Required Skills/Abilities:

• Extremely proficient in Microsoft Excel
• Displays initiative and a willingness to spend time on the telephone
• Organized with attention to detail
• A direct understanding of the aviation industry either obtained through employment, educational experience, or hands on development within Avfuel/Avflight
• Ability to navigate and understand aviation related taxes pertaining to fuel
• Ability to understand and interface with the various FBO-facing software programs
• Excellent verbal and written communication skills
• Excellent customer service skills
• Ability to learn quickly and to creatively solve new problems
• Ability to negotiate and settle differences quickly and peacefully
• Ability to act as a team player
• Ability to work a varying schedule including evenings and weekends

Education And Experience

• Bachelor's Degree or Associates Degree with relatable experience
• Proficiency with Microsoft products, web-based, and proprietary products
• Strong organizational skills and attention to detail
• Excellent internal and external customer service skills
• Timely, immediate action and follow-through to completion
• Exceptional multi-tasking skills in a fast paced work environment
• Aviation experience is a plus
• Excellent customer service in a high volume environment

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times
• Must be able to access and navigate each department at the organization's facilities