Contract Fuel Ops & Admin Representative

Avfuel's global network includes a fueling network of over 3,000 worldwide locations and over 650 Avfuel Branded Dealers throughout North America and Europe. Avfuel is securely and uniquely positioned in the industry, providing services to airlines, freight and cargo companies, corporate flight departments, airports and municipalities, fixed-based operators (FBO's), crop dusters, helicopters, and the military. Duties/Responsibilities Assist Avfuel's customers and internal staff with arranging fuel sales worldwide Support Contract Fuel and other Avfuel business linesQuote domestic and international fuel pricesRelay orders to all necessary partiesMaintain files and records of customer requests, changes, special rates and feesTypical schedule is weekdays 12 p.m. - 9 p.m., potentially requires coverage for one weekend dayLearn detailed aspects of the aviation fuel sales business at airports worldwideCommunicate with customers, airports, and suppliers via email, telephone, and facsimileLearn and understand customer typesIdentification of aircraft typesUnderstand and use Avfuel pricing philosophiesExercise strong problem solving skillsUnderstand basic aviation taxes and how they relate to aircraft operatorsDispatch fueling operationsMaintain and update agreements, rates & feesSet up new contract fuel agent locationsWillingness to fill in where needed - when neededDemonstrate a willingness to work hard and have funAbility to work a varying schedule including evenings and weekends Qualifications Required Skills/Abilities: Extremely proficient in Microsoft ExcelDisplays initiative and a willingness to spend time on the telephoneOrganized with attention to detailA direct understanding of the aviation industry either obtained through employment, educational experience, or hands on development within Avfuel/Avflight Ability to navigate and understand aviation related taxes pertaining to fuelAbility to understand and interface with the various FBO-facing software programs Excellent verbal and written communication skillsExcellent customer service skillsAbility to learn quickly and to creatively solve new problemsAbility to negotiate and settle differences quickly and peacefully.Ability to act as a team player.Ability to work a varying schedule including evenings and weekends Education And Experience Bachelor's Degree or Associates Degree with relatable experienceProficiency with Microsoft products, web-based, and proprietary productsStrong organizational skills and attention to detailExcellent internal and external customer service skillsTimely, immediate action and follow-through to completionExceptional multi-tasking skills in a fast paced work environmentAviation experience is a plusExcellent customer service in a high volume environment Physical Requirements Prolonged periods of sitting at a desk and working on a computer.Must be able to lift 15 pounds at timesMust be able to access and navigate each department at the organization’s facilities