Continuous Improvement Program Manager

About the role

The Continuous Improvement Program Manager will use various trained methodologies to collect feedback, manage change and recommend solutions that deliver short-term and long-term efficiency and effectiveness to the organization.

Responsibilities

• Facilitates various meetings and workshops and reinforces a culture that encourages and supports every employee to identify and deliver continuous improvement in their respective area.
• Oversees assigned company projects/initiatives both independently and as part of a team.
• Continuously works to strengthen the level of organizational mutual trust and respect.
• Partners with team members from headquarters, field offices and leadership to promote, facilitate and improve the OFI (Opportunity for Improvement) process.
• Documents change management activities in the appropriate system of record.
• Applies a working knowledge of change management methodologies, such as but not specific or limited to the Adizes methodology, to problem-solving, decision-making and integrating cross-functional teams.
• Led projects and recommends solutions that will deliver a return on investment.
• Presents ideas, strategies, solution recommendations and thoughts in a thorough and concise manner.
• Creates a high performance environment by completing timely follow-up and executing established plans.
• Promotes successful technology implementation, training, optimization and ongoing assessment of effectivity and opportunities for improvement.
• Assists in the implementation of process improvement initiatives.
• Facilitates problem-solving sessions and other meetings both remotely/electronically and in-person.
• Uses a variety of strategies and tools to collect, analyze, and organize stakeholder feedback.

Requirements

• Bachelor’s Degree in Business, Human Resources or related field is strongly preferred
• 3+ years of business office experience, required
• 1+ years of experience in leadership / management, required
• Ability to learn and adapt quickly to change
• Strong analytical and problem-solving skills
• Knowledge of technology, systems and applications, especially Microsoft Office
• Dynamic speaker, presenter and facilitator who is comfortable presenting to both small and large groups, including Executive Leadership
• Proficiency in the English language required

Qualifications

• High-level of customer service skills

Skills

• Working knowledge of change management methodologies
• Leadership and management experience
• Technical proficiency in Microsoft Office
• Effective communication and presentation skills
• Ability to work collaboratively with cross-functional teams

Benefits

• Medical/Prescription
• Dental
• Vision
• Health Advocacy (company paid if enrolled Medical)
• Health Advocate Employee Assistance Program
• Health Savings Account
• 401(k)
• 401(k) Company Match
• Profit Sharing
• Short Term Disability
• Long Term Disability
• Primary Caregiver Leave
• Parental Leave
• Life and Basic Accidental Death and Dismemberment Insurance
• Voluntary Life and Accidental Death and Dismemberment Insurance
• Hospital Expense Protection Plan
• Critical Illness Insurance
• Accident Insurance
• Dependent Care Flexible Spending Account
• Home and Auto Insurance
• Pet Insurance
• MilkStork
• Transportation Benefit
• Education Assistance Program
• College Partnership Program
• Paid Time Off/Company Holidays

Pay

Pursuant to the San Francisco Fair Chance Initiative, Amergis will consider for employment qualified applicants with arrest and conviction records

Schedule

N/A