Continuous Improvement Director

Responsibilities

• Gather insights and ask probing questions to develop a strong understanding of the business process.
• Develop metrics that provide data for process and/or service measurement all while collecting data to identify root cause of problems and/or process inefficiencies.
• Serve as the liaison between and among various departments and business units in order to identify quick wins and medium to long-term solutions.
• Storytelling: Articulate the problem statement, analyze facts (from data, interviews), summarize findings and recommendations.
• Map processes in detail (fluency with MS Visio or a similar process mapping tool).
• Build simple business cases with an understanding of how to model the inflows, outflows, ROI calculations.
• Conduct meetings with a clear agenda and right-sized group of people, mitigate scope creep (steer back the group to agenda), avoid groupthink, and facilitate an insightful discussion.
• Resolve conflicts with internal teams and stakeholders, create consensus and drive outcomes to ensure our business is successful.

Requirements

• Consulting experience, including 3+ years with a recognized consulting firm.
• 12 years of experience in change management/process improvement/project management.
• 15-20% anticipated/required.
• A college degree is great but not required.

Qualifications

• Problem solving skills: Ability to break down problems down and quickly find solutions, focused on solving problems and moving forward.
• Core analytical skillset: Ability to identify which analyses need to be done to answer questions, manipulate data sets (comfort with Excel required), and build models, as needed to answer complex questions.
• Business & org change/transformation skills: Ability to develop a strategy/plan to use for execution into actionable projects and deliverables to deliver value to the business within a set timeline.
• Experience in business analysis and creating reports and presentations for senior leaders focused on telling the story.
• Experience driving process improvement or transformation within Benefits (Health & Welfare) operations in large enterprise environments.
• Experience noted above, ORMilitary experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
• Preferred Qualifications: Experience in technology adoption/implementation large scale transformation efforts, Business Process improvement skills, Strong Written and Verbal Communication skills, Experience in presenting to senior leaders is a plus, Desire to grow within an organization, Ability to maintain cooperative working relationships with all levels of the organization (associate through SVP).