Continuity of Care Specialist

Qualifications

• Bachelor’s degree in human Services or related field required
• Minimum of two years experience working in human services with some quality improvement preferred
• Ability to use Electronic health Record required
• Basic Word, Excel and Power Point Skills desired
• Knowledge of program evaluation, continuous quality improvement, and managed care procedures related to the behavioral health field preferred
• Excellent writing and analytical skills required
• Attention to detail
• Driver's License Required; Vehicle Preferred but not required

Physical Demands

• Minimal in nature

Specific Duties

• Provide linkages to other agencies and services as needed
• Utilize the ASAM assessment tool with individuals who need substance use services, as credentialed
• Specialized case management to individuals who have developmental disabilities and receive services through CLAs at non-PATH organizations, ensuring coordination of care and completion of all required documentation for care
• Coordinate crisis, inpatient liaison, and case management services with other staff in COC/OP Department
• Participate in crisis assessment to ensure individual receives necessary supportive intervention and assistance in managing and resolving the crisis and develop a crisis plan to assure coordination of recommended disposition
• Function as a member of the agency’s internal crisis team and after successful completion of mandatory training restrain, or place in restraints, those individuals who are unable to control themselves and present danger to themselves or others
• Communicate with your supervisor about individuals needing higher level review
• Collaborate with financial liability department regarding insurance and billing issues
• Schedule intake assessments by screening individuals over the phone or through the walk-in clinic
• Provide coverage of intake/crisis phones
• Aid individuals with gaining access to needed psychiatric, medical, social, residential, financial and other services as appropriate for the individual
• Ensure collaboration with individuals’ treatment teams, including the psychiatrist when coordinating care
• Notify supervisory staff of emergencies and urgent issues in a timely manner
• Complete or assist others in completing an involuntary commitment petition
• Maintain and update resource file
• Other Duties as assigned