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Contingent Workforce Customer Success Lead (Embedded Enterprise Client Program)

GreenLight.ai · United States · 1 mo ago
RemoteRemoteOTHRFull-time

About the role

We're looking for an Enterprise Customer Success Lead to become an embedded extension of one of GreenLight's enterprise clients. You'll own the day-to-day operational success of the program while building trusted relationships with client stakeholders and coordinating across GreenLight's operations, compliance, product, engineering, HR, and finance teams.

Responsibilities

  • Lead Worker Onboarding & Lifecycle Operations

  • Drive Worker Classification & Compliance Operations

  • Own Operational Escalations

  • Reporting & Program Visibility

  • Improve Systems & Processes

Qualifications

  • At least 1 year supporting enterprise workforce programs, contingent workforce operations, HR Operations, customer success, or similar client-facing operational environments.

  • Experience with EOR, AOR, worker classification, contingent workforce operations, or global workforce programs.

  • Strong understanding of U.S. contingent workforce practices and labor-related operational processes.

  • Excellent written and verbal communication skills with confidence working directly with enterprise clients.

  • Strong organizational and project management skills.

  • Comfortable working across multiple technology platforms and enterprise systems.

  • Strong operational judgment with the ability to prioritize competing deadlines.

  • High ownership, attention to detail, and the ability to thrive in a fast-moving environment.

  • Regular use of AI tools such as ChatGPT in your daily work.

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