Contingent Worker Proofing Team Lead (Hybrid)

What You Will Do

• Conduct daily operational standups to ensure teams meet SLA/business needs.
• Team lead provides operational guidance on areas of risk and breached SLAs to ensure overall operational success.
• Act as first level of escalation for Contingent Worker proofing concerns/process issues.
• Provide day-to-day operational guidance to the team, adhering to standard work.
• Assign new cases to proofing specialists utilizing ServiceNow.
• Monitor case queues for timely resolution of cases.
• Responsible for ServiceNow escalated cases to ensure timely resolution.
• Train and support new hires onboarding into the Contingent Worker proofing organization.
• Ensure process documentation including standard work is kept up to date.
• Lead process with a continuous improvement mindset; using RTX CORE principles, methodologies and tools.

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and a minimum 2 years prior relevant experience.
• Prior experience gathering and documenting process requirements to create and maintain standard work and process flows.
• Proficient in Microsoft Office applications (Excel, Word, and PowerPoint).

Qualifications We Prefer

• Previous experience working in a fast paced, compliance-driven environment.
• Previous experience working in an HR or Global Trade Compliance support role.
• Excellent organizational skills, attention to detail, and a strong work ethic that emphasizes accuracy and diligence in assigned tasks.
• Working knowledge of HCM (i.e. Workday) and Case Management Systems (i.e. ServiceNow).
• Excellent communication skills and demonstrated customer service abilities.