Contents Production Manager

Primary Responsibilities

• Cook up and oversee daily contents production, including pack-outs, cleaning, and restoration.
• Achieve accurate documentation, photography, and tracking of all customer belongings.
• Maintain production schedules and hit completion deadlines for contents projects.
• Handle the overall customer and client experience and boost customer satisfaction during each project.
• Clarify processes, set expectations, and address customer concerns and complaints promptly.
• Create and manage project scopes of work, estimates, and scope and pricing approvals with customers and adjusters.
• Schedule crews, subcontractors, and resources to deliver efficient service on active projects.
• Lead daily Work-in-Progress meetings to update staff and coordinate resources.
• Create and manage project labor budgets, timelines, and job costing analysis to ensure profitability.
• Oversee and manage crew and subcontractor performance and adherence to quality standards.
• Ensure work is performed satisfactorily and job sites are left clean and orderly.
• Manage and review accurate job file documentation and stay aware of all project statuses.
• Communicate with internal and external stakeholders and memorialize external communication in the project file.
• Manage operational, labor, and reimbursement expenses according to budget.
• Manage procurement of operating supplies to maintain adequate on-hand inventory.
• Manage the maintenance and care of all equipment, tools, and assigned work vehicles.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
• Recruit, train, coach, mentor, and conduct performance reviews for assigned staff.
• Pursue ongoing professional development and maintain SERVPRO brand compliance.

Position Requirements

• A high school diploma/GED is required.
• Two to four years of contents or restoration production experience is preferred.
• IICRC certifications are preferred.
• Strong organizational and leadership skills are essential.
• Excellent attention to detail and customer service skills are necessary.
• The position requires being able to work in person and travel to job sites as needed.
• The position is available for weekend and after-hours on-call rotation.
• The candidate must be authorized to work lawfully in the United States and able to successfully complete a background check subject to applicable law.

Physical Demands

• Combination of office-based and jobsite work.
• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Frequent walking, standing, bending, and reaching at jobsites; occasionally climbing ladders and stairs.
• Frequent driving to and between jobsites and office locations.
• Lifting and carrying of up to 30 pounds; occasionally more with assistance.
• Ability to wear personal protective equipment (PPE) when on jobsites.
• Occasional exposure to jobsite conditions such as heat, cold, dust, moisture, and noise.
• Close and distance vision, depth perception, and the ability to adjust focus.
• Physical stamina to move between sites and remain active throughout the day.