Contents Evaluator Associate

PRIMARY PURPOSE

To work with management on staff development and to review work and provide diplomatic feedback to maintain quality of work product.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Prepares reports and correspondence to customers, other VeriClaim adjusters, and/or insureds.
• Evaluates residential and commercial contents inventories obtained by or submitted to VeriClaim on both a replacement cost and actual cash value basis.
• Applies limitations and/or exclusions based on coverage afforded by the policy.
• Finalizes inventory in preparation of reporting including: preparing enclosures, preparing letters, and making detailed notes for reporting purposes.
• Facilitates the use of replacement services as requested by the Contents Adjuster.
• Reviews and processes replacement receipts.
• Communicates with colleagues, management, customers, and insureds in a courteous and professional manner.
• Conforms with and abides by all regulations, policies, work procedures, and instructions.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS

• Education & Licensing:
  • High school diploma or GED required.
  • Bachelor’s degree from an accredited college or university preferred.
• Experience:
  • Three (3) years customer service experience or equivalent combination of education and experience preferred.
• Skills & Knowledge:
  • Good oral and written communication skills.
  • PC literate, including Microsoft Office products.
  • Ability to read and comprehend policy language.
  • Ability to work in a team environment.
  • Ability to meet or exceed Performance Competencies.

WORK ENVIRONMENT

• Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Computer keyboarding, travel as required.
• Auditory/Visual: Hearing, vision and talking.

ADDENDUM

When applicable and appropriate, consideration will be given to reasonable accommodations. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.