Content Writer - Part Time [AQ-11569]

Aquent is seeking a talented individual to join our client, a prominent e-commerce platform, where you will play a pivotal role in shaping how sellers understand and engage with crucial international logistics and import services. Your expertise will directly empower businesses, ensuring seamless global trade and significantly contributing to the platform’s success.

About the role

This part-time assignment (up to 20 hours per week) focuses on educating sellers about international logistics programs and services, particularly ocean and air freight solutions. You will transform technical information into clear, actionable guidance to drive seller success and operational efficiency.

Responsibilities

• Develop clear, concise, and engaging educational content for sellers, including user guides, FAQs, and tutorials, to help them understand and utilize international freight services effectively.
• Deeply understand the complexities of fulfillment and international freight programs, including new initiatives such as full and less-than-container-load ocean shipments and air freight, translating technical details into accessible, user-friendly content.
• Collaborate closely with cross-functional teams, including product managers, UX designers, subject matter experts, business development, account management, and marketing teams, to gather information and ensure content remains accurate, consistent, and up to date as programs evolve.
• Regularly review and update existing content to reflect changes in fulfillment programs, policies, and procedures, ensuring sellers always have the most relevant and reliable information.
• Coordinate with translation teams to provide support for international sellers, ensuring content is effectively localized and accessible to all users.
• Apply UX writing principles by assisting with final reviews from UX writers, ensuring content is intuitive and user-friendly.

Requirements

• Proven experience in support content writing, preferably within the e-commerce or logistics industry, with a focus on educating users about complex systems or processes.
• Ability to ingest and understand large quantities of detailed information, then express it in a simple, encouraging, and approachable way.
• Demonstrated experience in crafting user-centric content that simplifies complex concepts and guides users through step-by-step instructions.
• Excellent written and verbal communication skills, with the ability to communicate technical information clearly and concisely to diverse audiences.
• Content should be written at an 8th-grade reading level or lower and with localization in mind, as it will be translated into multiple languages.

Pay

The target hiring compensation range for this role is $44.00/hr to $49.00/hr. Compensation is based on several factors including, but not limited to, education, relevant work experience, relevant certifications, and location.

Benefits

• Subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with a match.
• Free online training through Aquent Gymnasium.