Content Development Associate

Key Responsibilities

• Support supplier onboarding from initial engagement through activation
• Manage the onboarding process for assigned suppliers, ensuring a smooth and efficient launch experience
• Follow established onboarding processes, playbooks, and documentation to maintain consistency and quality
• Track and achieve onboarding KPIs, including time to launch, activation rates, and content quality standards
• Cook up onboarding activities across multiple internal teams
• Build and maintain supplier relationships
• Serve as the primary point of contact for suppliers throughout onboarding and early-stage development
• Provide guidance, training, and best-practice recommendations to help suppliers succeed on the platform
• Respond to supplier questions and proactively address onboarding challenges
• Escalate complex issues when necessary while maintaining a positive supplier experience
• Manage content onboarding and quality assurance
• Review supplier content to ensure it meets platform standards and quality expectations
• Optimize product descriptions, inclusions, meeting points, imagery, and other content for conversion
• Conduct quality assurance reviews before products go live
• Partner with suppliers to resolve content gaps and improve overall product quality
• Support technical onboarding and integrations
• Work closely with Supply Operations and technical teams to support supplier integrations
• Aid in onboarding-related technical tasks and connectivity validation
• Collaborate with internal teams to ensure issues are resolved efficiently
• Contribute to process improvement and reporting
• Identify onboarding bottlenecks and opportunities to improve efficiency
• Recommend updates to onboarding workflows, documentation, and playbooks
• Track supplier onboarding performance and share insights with the broader team
• Support initiatives that improve supplier activation, content quality, and long-term supplier success
• Leverage AI to optimize and automate repetitive tasks and processes

Requirements

• 2-4 years of experience in supplier onboarding, account management, operations, content management, or a similar role
• Strong organizational and project management skills
• Exceptional attention to detail and commitment to quality
• Comfortable managing multiple onboarding projects simultaneously
• Strong communication and relationship-building skills
• Ability to work cross-functionally with both operational and technical teams
• Basic understanding of how APIs deliver pricing, availability, and content into a platform
• Comfortable working with large amounts of data across multiple systems and CRMs
• Self-motivated and able to work independently in a fast-paced environment
• Marketplace, e-commerce, or travel industry experience is preferred
• Fluent in English with strong written communication skills

Benefits

• Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility)
• 15 days of leave (increases to 20 days at 2 years tenure)
• Company Healthcare Plan (Company contribution $9K with 2 completely covered plans)
• 401K company plan
• Annual work from home budget $500
• Annual training budget of $250
• TSA PreCheck (worth $80)
• Annual Project Expedition tour credits of $750
• Employee discounts on thousands of tours and activities