Content Developer

About the role

Upplause seeks an Account Supervisor to join our social team, working on one of our largest CPG accounts. An Account Supervisor should be a capable communications professional able to handle a broad variety of tasks with increasing independence and sound judgment. They must have superior writing, organizational, research, and social media skills, be able to handle direct client contact, and act as a strong program developer, presenter, and counselor.

Responsibilities

• Build strong relationships with internal teams using agency resources to support the client’s business effectively and seamlessly.
• Lead day-to-day client interactions and navigate teams when there are conflicting priorities.
• Demonstrate advanced PowerPoint skills by writing the first draft of decks.
• Collaborate with agency teams including creative, strategy, project management, and production.
• Contribute during team meetings with a point of view based on program, brand, and competitor understanding.
• Proactively improve presentation skills for client and team meetings.
• Build and apply specialized expertise in particular subjects or functional areas.
• Advocate for social-first, audience-centric work.
• Support the account lead across multiple concurrent projects and manage time accordingly.
• Maintain expert knowledge of the client’s business, category, and competition.
• Regularly inform leadership on business status, including escalation as needed.
• Develop and disseminate strategic direction across internal cross-functional teams.
• Work in tandem with global counterparts and include relevant regional markets in annual account planning and activation.
• Support all aspects of production, from idea delivery to pre-production, on-set, and post-production, in partnership with traditional and social-specific producers.

Requirements

• 3-5 years of social media experience in a large agency setting.
• Advanced understanding of social strategy, community management, and social creative management.
• Knowledge of social media platform capabilities and hands-on experience working with them.
• Willingness to learn, explore, and reinvent.
• Effective written and verbal communication skills.
• Advanced problem-solving skills to help clients and agency work together.
• Ability to balance workload and tasks, communicating effectively to reliably implement assignments on budget and on deadline.