Content Developer

About the role

The Content Developer creates clear, accessible, and engaging content to support community college students during the College’s transition to Workday Student. This role focuses on developing content across web, email, and social media channels to help the student population, including first-generation students, working adults, part-time students, and students with disabilities, successfully navigate new systems and processes.

Responsibilities

• Develops, edits, and maintains student-facing content for College websites and knowledge bases, email campaigns and transactional student communications, and social media and short-form digital content.
• Writes content that explains Workday Student processes, timelines, and impacts in ways that resonate with community college students.
• Supports key student moments such as enrollment, registration, financial aid, academic records, and graduation.
• Adapts messaging for diverse student audiences, including new students, continuing students, adult learners, and multilingual populations.
• Ensures all content meets Title II and WCAG 2.2 AA accessibility standards, including plain-language writing, proper use of headings, lists, and structure, meaningful link text and calls to action, accessible PDFs, forms, and digital documents, and captioned and accessible multimedia content.
• Applies fairness-minded communication practices to reduce barriers for students with disabilities.
• Collaborates with accessibility, disability services, IT, and compliance partners to support institutional accessibility goals.
• Participates in ongoing review and remediation of content to improve accessibility and usability.
• Partners with cross-functional teams (e.g., Admissions, New Student Onboarding, Records, Advising, Financial Aid, IT, Communications, Student Services) to gather accurate information and align messaging.
• Supports coordinated communication plans and content calendars tied to Workday Student milestones.
• Revises and updates content as system functionality, policies, or student needs evolve.
• Uses feedback, analytics, and student input to continuously improve clarity, effectiveness, and accessibility.

Qualifications

• Bachelor’s degree in communications, English, Marketing, Education, Accessibility Studies or a related field.
• Three (3) years of experience in a related field.

Skills

• Excellent written and verbal communication skills.
• Ability to work collaboratively with cross-functional teams.
• Strong understanding of accessibility standards and best practices.
• Proficiency in content management systems and digital tools.
• Ability to manage multiple tasks and meet deadlines.

Benefits

Commensurate with experience.

Pay

TBD

Schedule

Full Time