Content Collections Operational Specialist

Responsibilities

• Design, maintain, and improve CRM dashboards, reporting pipelines, and KPI frameworks
• Develop metrics to measure success including content acquisition, coverage, and data quality
• Build and maintain territory and opportunity maps aligned to market potential
• Manage data hygiene across CRM and reporting systems for consistency
• Prepare quarterly and annual performance reports for senior leadership
• Collaborate with Program Director and Finance on compensation plan design and administration
• Track performance data and manage payout workflows with transparency
• Partner with cross-functional teams to support global program execution
• Collaborate with the Program Director and Finance to design, model, and administer the variable compensation plan for Account Executives.
• Ensure compensation structures align with regional goals, content value, and partnership complexity
• Track performance data, manage payout workflows, and ensure transparency in incentive calculations
• Conduct regular performance analysis to identify trends, gaps, and optimization opportunities

Requirements

• Bachelor’s degree in Business, Finance, Data Analytics, or a related field (MBA or equivalent experience preferred)
• 5+ years of experience in sales operations, business operations, or program management, ideally in a data-driven, B2B, or public-sector environment
• Strong analytical and financial modeling skills, including managing incentive plans
• Effective project management and stakeholder coordination across global teams
• Strong communication skills with attention to clarity and data accuracy
• Comfort working in a fast-paced, evolving environment with minimal supervision
• Experience with public-sector or legal data programs is beneficial
• Knowledge of tools such as Salesforce is preferred

About the Role

The Sales Operations Specialist is the operational backbone of the Court & Tribunal Data Access Program. You will design and manage systems, reporting, and performance frameworks that enable a global team to operate effectively. This role focuses on delivering accurate insights, aligning performance with business goals, and improving operational efficiency across regions.