Contact Us, Collections Representative

Primary Responsibilities And Duties

• Daily monitoring of the internal communications via Outlook: Contact Us email inbox and subfolders
• Power of Attorney (POA) email inbox
• Pleadings email inbox
• Daily maintaining of the Contact Us stoplight and the files forwarded to the Contact Us team through internal coding and client requirements.
• Accurately respond to consumer/attorney/ATP e-mails in a timely fashion.
• Proactive collections efforts through email communication with consumer, attorneys or ATP’s.
• Accurately document the firm’s system of record (CLS).
• Provide sent and received emails to designated firm staff as required.

Minimal Job Qualifications And Requirements

• Collection Master (CLS) experience is a plus.
• Collections experience is a plus.
• Detail orientated communication and documentation skills.
• Ability to work independently and show ownership of the position and its requirements.
• Organized with the ability to multi task and time management.
• Detail orientated with the ability to understand multiple systems.
• Expert knowledge of all applicable Federal and State collection laws.
• Ability to accurately type 40 words per minute.
• Strong written and oral communication skills is a must.
• Analytical problem-solving skills.
• Understand Company and Client policies and procedures to ensure files are documented properly.
• Good critical thinking skills and exercise sound judgment.
• Team player with the ability to be flexible and handle what is provided to them that day.