Contact Us, Collections Representative
Blitt & Gaines Law Offices · Urbandale, IA · 3 mo ago
On-siteAccountingFull-time
Primary Responsibilities And Duties
- Daily monitoring of the internal communications via Outlook: Contact Us email inbox and subfolders
- Power of Attorney (POA) email inbox
- Pleadings email inbox
- Daily maintaining of the Contact Us stoplight and the files forwarded to the Contact Us team through internal coding and client requirements.
- Accurately respond to consumer/attorney/ATP e-mails in a timely fashion.
- Proactive collections efforts through email communication with consumer, attorneys or ATP’s.
- Accurately document the firm’s system of record (CLS).
- Provide sent and received emails to designated firm staff as required.
Minimal Job Qualifications And Requirements
- Collection Master (CLS) experience is a plus.
- Collections experience is a plus.
- Detail orientated communication and documentation skills.
- Ability to work independently and show ownership of the position and its requirements.
- Organized with the ability to multi task and time management.
- Detail orientated with the ability to understand multiple systems.
- Expert knowledge of all applicable Federal and State collection laws.
- Above average typing speed (40 words per minute).
- Strong written and oral communication skills is a must.
- Must have three years or more experience in the following: call center quality assurance or operations, collections, customer service, banking or business related fields.
Benefits
- PTO
- Paid Holidays
- Medical Benefits
- Competitive Salary
- 401k and profit sharing plans!
Company Information
Blitt and Gaines, P.C. offers a comprehensive benefits package including Medical, Dental, Vision, Life Insurance and Short Term Disability.