Contact Representative

Contact Information

Name : DFAS
Job Order ID : NY1647506
# of Positions : 1
Salary : $37193.00 - $61683.00
Duration : Full Time Regular
Shift : Not Specified
Hours per week: Not Specified
Job Location-DFAS Rome, 325 Brooks Road, Rome, NY 13441
How to apply: Apply Here

About the Role

Customer Service Representatives Needed! Seeking motivated individuals with excellent communication skills to answer incoming calls and emails from active and retired military and civilian customers.

Responsibilities

• Responds to customer inquiries with complete and accurate information by returning telephone calls or responding in writing when necessary.
• Explains clearly, accurately and concisely to customers in layman's terms, the outcome of research, decisions, options, or time-frames required to resolve an inquiry.
• Develops applicable solutions to problems and ensures corrective actions are completed.
• Analyzes customer accounts to identify computation problems, erroneous data, incorrectly processed transactions, duplicate charges, missing documents, and address corrections.

Requirements

• Minimum Education Level : High School Diploma/GED
• Experience Required : 1 year

Qualifications

Pay: $37,193 to - $61,683 per year.

Skills

Excellent communication skills.

Benefits

N/A

Pay

$37,193 to - $61,683 per year.

Schedule

Not Specified