Contact Center Trainer

About Us

We are a high-performing cellular phone retailer that thrives on smart innovation and strong execution. Our mission is to bring customers into our stores and help them upgrade to the latest and greatest products and services. We work closely with the brands we sell to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and boost sales.

Victra is Verizon's trusted business partner and largest premium retailer in the United States. As a Trainer, you will demonstrate, instruct, and coach on all operational and training activities in a classroom setting. You will also help develop training initiatives aimed at aligning employee performance with organizational goals.

We are looking for a passionate, energetic trainer who prides themselves on developing individuals using proven techniques that drive engagement and collaboration. You will be a part of a winning culture that supports creativity and growth supported by our Core Values: Performance, Collaboration, Integrity, Innovation, and Celebration.

Essential Duties And Responsibilities

• You understand that ongoing learning opportunities within any corporate culture helps business thrive and employees succeed.
• You are supportive, communicative, and attentive.
• You will work within a diverse workforce to drive our values that include Performance, Collaboration, Celebration, Integrity, and Innovation.
• Lead, develop, and motivate our employees throughout the organization to foster an environment of learning and development.
• Manage the internal delivery of programs and support materials, ensuring that training programs address business objectives and employee needs for both new hire and ongoing performance enhancement training.
• Assess and advise management on the effectiveness of programs and practices.
• Participate in project task forces to identify training needs and ensure the effective implementation, communication, and maintenance of programs.

Competencies & Qualifications

• Passion for developing others.
• Extremely organized and able to develop deep relationships internally and externally.
• A keen understanding of training trends, developments, and best practices.
• Bachelor's degree in education, human resources, or relevant field is preferred.
• 2-4 years of work experience in learning and development, preferably with a training background in a classroom setting.
• Experience writing and supporting training curriculum.
• Demonstrable analytical, problem-solving, and time management skills.
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job, or in-classroom training, e-learning, workshops, simulations, etc.).

Supervisory Responsibilities

None

Certificates, Licenses, Registrations

None

Travel Requirements

10%

Physical Demands

• Sit and stand for extended periods of time.
• Talk or hear.
• Reach with hands and arms.
• Stoop, kneel, crouch, or crawl.
• Lift and/or move up to 10 pounds.
• Occasionally lift and/or move up to 50 pounds.

Work Environment

• Typical climate-controlled cubicle office setting.
• Noise level in the work environment is usually quiet to moderate.

EQUAL OPPORTUNITY EMPLOYER

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.