CONTACT CENTER SPECIALIST (REMOTE MUST LIVE IN OR)

Location: Fully remote – Must live in state of OR

Type: Contract, until November 2026

Pay

$22.00 to $24.00 per hour

Schedule

Assigned shifts between:

• Monday–Friday, 7:45 AM to 6:00 PM PST
• Saturday, 9:15 AM to 2:00 PM PST

Rotating shifts every 3 weeks.

Training

• Expect to be on the phones as soon as week two
• Two weeks of training to be expected

Start date: September 2, 2026

Responsibilities

• Manage Inbound Call Volume: Handle approximately 60+ member calls per day; call volume may vary depending on complexity and duration of technical or service-related support calls.
• Deliver High-Quality Member Support: Establish professional, service-oriented relationships with members over the phone, assisting with a variety of financial needs in alignment with the credit union’s mission and values.
• Process Member Transactions: Accurately handle daily financial transactions including withdrawals, loan payments, transfers, and wire requests, while ensuring compliance with internal policies and security procedures.
• Provide Credit Card Support: Assist members with online banking access, login issues, account setup, and troubleshooting, often resulting in longer call handling times due to the technical nature of inquiries.
• Promote Credit Union Products: Actively identify member needs and recommend appropriate products and services, contributing to referral goals and supporting ongoing sales and marketing initiatives.

Requirements

• Must have a call center background
• Must have an ethernet connection
• Must complete a speed test: 75 mbps download | 10 mbps upload
• High school diploma or equivalent
• Background check required
• Employment verification required: Prepare to provide proof of employment for last 2 employers
• Must store and keep boxes for equipment until end of assignment for equipment return

Nice to Have

• Credit union experience
• Financial background
• Retail banking experience