Contact Center Specialist II - Part-Time

Facility: CoxHealth South, 3801 S National Ave, Springfield, Missouri 65807. Department 1734 – Contact Services. Scheduled weekly hours: 20 hours (12:30 pm‑5:00 pm), Day shift.

About the role

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas, comprising six hospitals, five ERs, and over 80 clinics. The organization has been recognized for workplace excellence, including Modern Healthcare’s Best Places to Work (five times), Newsweek’s America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), Greatest Workplaces for Diversity (2024), Forbes Best Employers for New Grads, and Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

The Contact Center Specialist II manages interactions with consumers to ensure a high level of customer service.

Responsibilities

• Answer consumer inquiries
• Direct consumers to the appropriate department
• Provide centralized scheduling services for clinics
• Perform other duties to ensure patients can easily access their provider(s)

Requirements

• High school diploma or equivalent
• 1‑year customer service experience, or competency completed in a Contact Center Specialist I role for a minimum of 6 months, or equivalent skills

Qualifications

• 2+ years customer service experience
• Healthcare experience
• Call center experience

Skills

• Strong customer service skills demonstrating empathy, kindness, safety, and compassion
• Problem‑solving skills to analyze and respond to consumer inquiries
• Ability to work independently and as a member of a team
• Excellent time management skills
• Professional written and verbal communication skills
• Proficiency in Microsoft Office programs and healthcare‑related programs
• Ability to multi‑task, manage call volume, and prioritize patient needs
• Ability to make timely decisions and provide the best possible outcome
• Competency in required skills as a Contact Center Specialist I or equivalent skills

Benefits

Medical, vision, dental, retirement with employer match, and more (available for positions scheduled 20+ hours per week). For a comprehensive list of benefits, please see Benefits | CoxHealth.

Schedule

20 hours per week, 12:30 pm – 5:00 pm, day shift.