Contact Center Specialist I - Corporate Services Contact Center

SUMMARY OF POSITION

Provides essential telephone coverage from 6:00am-10:00pm 365 days per year for Contact Center responsibilities including the Careline, MD Network, and Patient Relations inbound phone queues that support the entire medical institution including all hospitals, Medical Group, College of Medicine, and across all Penn State Health locations. Deploys excellent customer service engagement skills by phone and electronic mail. Responsible to accurately process a high volume and wide variety of calls by determining the caller’s specific needs, assisting the caller, or redirecting the caller to the proper location for assistance. Ensure that all calls are answered accurately and timely, maintain efficiency with all departmental processes and procedures. Provides a high-quality experience for patients and physicians of Penn State Health. Acts as the first point of contact for various patient needs including scheduling, registrations, access and general information, and appointment confirmation and cancelling.

MINIMUM QUALIFICATION(S)

• High School Diploma or equivalent education
• Minimum one (1) year Customer Service experience

PREFERRED QUALIFICATION(S)

• Previous call center or customer service experience
• Previous experience in a medical environment

RECRUITER CONTACT

Recruiter Contact: Garrett C. Kieffer at gkieffer@pennstatehealth.psu.edu

HYBRID – REMOTE AFTER TRAINING IS COMPLETED

BENEFITS

• Be Well with Employee Wellness Programs
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling

WHY PENN STATE HEALTH?

• Exceptional opportunities to learn and grow
• Exposure to a wide patient population
• The ability to provide individualized, innovative, and specialized care to patients in the community
• Exceptional benefits package including medical, dental and vision with no waiting period
• Total Rewards Program highlighting additional offerings such as Be Well, Be Balanced, Be Secured, Be Rewarded, and Be Supported

WHY PENN STATE HEALTH CORPORATION?

• Advancing excellence and innovation in health care together as one team
• Opportunities for professional development and career growth

ELIGIBILITY FOR SHIFT DIFFERENTIAL PAY

Based on the terms outlined in company policy or union contract.

BACKGROUND CHECK

All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

EQUAL OPPORTUNITY EMPLOYER

Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.