Contact Center Specialist

About the role

As a Contact Center (Self Determination) Support Specialist or SDSS, you will work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stakeholders.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Affirm the proper naming and saving of documents in the document management system
• Afford assistance to customers in returning documents
• Manage DocuSign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Timesheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

Requirements

High School Diploma or GED required. Associate degree preferred.

Qualifications

Self-motivated and able to work independently.

Skills

Excellent communication skills, attention to detail, and proficiency in Microsoft Office applications.

Benefits

Flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Pay

Competitive hourly rate based on experience.

Schedule

Variable schedule to accommodate shift coverage needs.