Contact Center Sales Team Lead

Position Overview

The Contact Center Sales Team Lead is a hybrid role sharing dual responsibilities for sales and leadership. Associates in this role are expected to drive sales of TruGreen products and services in an inside sales environment. This role will support Contact Center leadership with delegated responsibilities around mentoring other sales reps and driving sales efficiency and performance.

Responsibilities

• Engages with customers and prospects via acquisition & outbound calls to present and sell the full range of TruGreen services.
• Demonstrates advanced sales process knowledge and execution through exceptional ability to convert prospects into new customers, upsell/bundle service lines, and retain new customers.
• Demonstrates advanced product knowledge and superior service leading to improved customer experiences and strong sales numbers.
• Leads and influences team members by example, demonstrating the highest quality of sales skill and customer focus in a way that peers can learn from and replicate.
• Supports the Contact Center Supervisor (and other leaders as required) in monitoring sales representatives’ metrics/conversations and coaching them on sales skills and efficiency to drive a higher level of individual and team performance.
• Accepts other delegated responsibilities from Contact Center leadership as needed to support sales objectives including, but not limited, to new hire training support and facilitation, manage and lead teams, providing support while actively pursuing individual sales targets.
• Achieves individual sales targets on designated sales shifts as well as assists the team to achieve sales targets during supervisory shifts.
• Provides coaching sessions and training facilitation in person or virtually.
• Regularly monitors live calls to provide immediate coaching, including but not limited to barging in, taking over and assisting agent with customer.
• Supports location leadership in all on-site requirements including, safety protocols and regulations, health screenings, and basic facilities upkeep.

Education And Experience Requirements

• High School diploma/GED required with 2+ years Contact Center, Telemarketing, or Inside Sales experience required.
• Associate degree or higher secondary education preferred.
• 3+ years of experience in sales, telemarketing, and or call center experience strongly preferred.
• 1 or more years senior level sales experience preferred.

Competencies

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Accountability: Holding self and others accountable to meet commitments.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Drives Results: Consistently achieving above average results, even under tough circumstances.
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear.
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.

Knowledge, Skills, And Abilities

• Strong Verbal and Written Communication Skills.
• Dynamic facilitation skills, comfortable with publicly presenting information, and engaging/motivating others.
• Basic knowledge of Microsoft Office (Word, Excel, Windows and Outlook) as well as web-based applications.
• Knowledge of sales and up-selling techniques (e.g., overcoming objections, closing sales, suggestive selling).
• Data Entry Skills.
• Ability to work evenings, weekends, and holidays with possible shifting schedules in support of leadership team coverage plans.
• Ability to build customer relationships and provide customer service.
• Advanced knowledge of the industry, organization, products, and/or services.
• Demonstrated success leading others.

Physical Demands & Working Conditions

• Sit, stand and walk.
• Use hands and arms to handle, feel or reach.
• Speak and hear.
• Use close vision abilities.
• Occasionally lift or move up to 25 lbs.
• Sometimes stoop, kneel, crouch or crawl.

Pay Ranges

$31,819.00 - $58,865.00

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience.

Company Benefits

• Medical/Dental/Vision insurance
• Company-matching 401(k)
• Other programs and perks

TruGreen's Commitment

• Fosters an inclusive and diverse environment
• Hiring veterans
• EEO/Affirmative Action Employer

California Residents

When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

Massachusetts Residents

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.