Contact Center Representative - Rochester, NH

About the role

We're committed to bringing passion and customer focus to the business. Service Credit Union is seeking a Contact Center Representative (CCR) where you will provide account-related services to members located throughout the world.

Responsibilities

• Handle all inbound contact with clients, received via phone, chat, e-mail and video channels, related to Member Service inquiries and transactions.
• Answer general inquiry questions about members accounts.
• Quickly identify client needs and match it to a product or service.
• Perform other job-related duties as assigned.

Qualifications

• Excellent verbal and written communication skills.
• Outstanding customer service skills.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.
• Customer service, retail or call center experience preferred but not required.
• A high school diploma or equivalent required.

Benefits

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace
• Free identify theft protection through IdentityForce
• Tuition reimbursement.
• Training and career growth opportunities.

Pay & Schedule

• Starting at $22.00 per hour. Flexible based on experience.
• Hours: Full Time, Monday - Friday, 11:30 am to 8:00 pm, Saturday, 9:30 am - 6:00 pm rotating every 3rd weekend.