Contact Center Representative - Mt. Laurel August 24th

About the role

In our multiple contact centers, we make it easy to do business with us by creating value and delivering trusted advice to our customers. We're proud of the legendary experiences we deliver 24 hours a day, 7 days a week to our 10 million TD Bank customers.

Responsibilities

• Ensures every customer feels valued by engaging them in a positive and professional way.
• Understands customer needs to resolve issues efficiently and accurately.
• Takes ownership of customer concerns and escalates issues when necessary.
• Supports the accuracy of all customer transactions, particularly digital banking products and services.
• Completes a broad range of financial transactions accurately and efficiently.
• Contributes to and supports business objectives by speaking up and improving processes and procedures.
• Participates in performance and development activities, including cross-training within own team.
• Keeps others informed and up to date about relevant information related to day-to-day activities.
• Works in a fast-paced, challenging work environment with resiliency.

Requirements

• High School Diploma or GED.
• Minimum of 1+ years of experience in Retail, customer service, banking, or contact center experience.
• Numerous digital literacy skills across a broad range of devices.
• Exceptional listening skills and a curiosity for helping customers.
• Positive and energetic demeanor with excellent listening, reading, and communication skills.
• Able to communicate financial information clearly and accessibly to a wide range of customers.
• Experience handling confidential information.
• Proficiency in standard corporate productivity tools (email, MS Office, Teams, internet navigation, CRM applications).
• The ability to adhere to a flexible work schedule which may include weekends and holiday hours.

Qualifications

• Team-oriented with the ability to work in a fast-paced, challenging work environment with resiliency.

Skills

• Excellent listening skills.
• Strong relationship management skills.
• Curiosity for helping customers.
• Positive and energetic demeanor.
• Clear communication of financial information.
• Confidentiality.
• Proficiency in standard corporate productivity tools.
• Flexibility to work weekends and holidays.

Benefits

Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

Pay

Base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Schedule

Flexible work schedule which may include weekends and holiday hours.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

We offer diverse career paths where you can grow your expertise and make a meaningful impact. We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.