Contact Center Representative - IHA Scheduling Team (6692)

This is a Fully Remote Job About Our Client:Founded in 2005 and based in Orange County, California, this healthcare information management company supports health plans, managed care organizations, and life insurance companies in optimizing revenue and improving quality outcomes. The organization provides tailored services including risk analytics, NCQA-certified HEDIS software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education to meet the specific needs of each partner. About the Opportunity:The CONTACT CENTER REPRESENTATIVE - IHA SCHEDULING TEAM is responsible for managing inbound and outbound calls to schedule no-cost in-home health assessments for members. This role plays a crucial part in member engagement by addressing customer needs, resolving service issues, and contributing to the organization's quality goals through effective scheduling and communication. Responsibilities:Handle inbound and outbound calls to schedule health assessment visitsAddress customer needs, complaints, and service issues clearly and efficientlyUse active listening to confirm information and manage challenging interactionsBuild trust and reliable relationships with members and team membersUtilize software, databases, scripts, and tools appropriatelyMeet or exceed call center performance metrics while maintaining quality serviceMake appropriate product or service recommendationsParticipate in training and development opportunitiesAttend meetings on camera as requiredFollow all company policies and proceduresPerform additional tasks assigned by the Call Center Supervisor Requirements:Minimum 2 years of call center experience in a target-driven environmentOutgoing personality with excellent communication skills and clear dictionAbility to multitask and manage time effectively in a challenging settingProficient in MS Office applications; typing speed of 40 WPM required, 60 WPM preferredStrong customer service skills with ability to demonstrate empathy and diplomacyProblem-solving skills and ability to escalate issues appropriatelyHonesty, integrity, and ability to function effectively as a team memberFlexible schedule availability between 6 am and 6 pm PST Monday through Friday, with possible Saturday hoursAvailability to work from a Windows laptop or desktop with video-calling capabilities and stable high-speed internet within the United States Pay Range and Compensation Package:Hourly rate of $15-17 plus paid time off and health benefits Benefits & Perks:Medical insurancePaid maternity leave Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company's career page or ATS.